Floor Manager -Equestrian Retail (Hiring Immediately)

Floor Manager Equestrian Retail – Full-Time

Mary’s Tack & Feed | Del Mar, CA 92014

Starting Pay: $25-$27/hour depending on experience + Bonus Program

Since 1963, Mary’s Tack & Feed has been a premier destination for equestrian enthusiasts in Southern California and beyond. Located in Del Mar, CA, we offer a vibrant in-store shopping experience alongside a strong online presence serving customers nationwide.

We are currently seeking a motivated, organized, and experienced Sales Floor Manager to lead and support our retail team. The ideal candidate is a horse person with a talent for customer service, extensive retail experience, and significant people management background. This full-time leadership role is best suited for someone with strong administrative abilities, excellent interpersonal skills, who is responsible with a proactive, dependable work ethic.

If you appreciate quality horse gear and are energized by leading others to success, this may be the perfect role for you.

What We Offer:

• Full-time benefits after 60 days:
  • Medical coverage
  • Paid holidays and PTO
  • Generous employee discount
  • Employee Stock Ownership Plan (ESOP after 1 year)
• Supportive and knowledgeable team
• Engaged and loyal customer base
• Hourly pay with performance bonus eligibility after 90 days
• Ongoing training and professional development
• A dynamic, equestrian-friendly work environment

Qualifications:

• Horse Enthusiast with experience riding or caring for horses.
• People Leadership: Demonstrates strong people management skills with the ability to lead with empathy while maintaining clear expectations and accountability. Builds trust with the team, provides supportive coaching, and addresses challenges directly and fairly.
• Extensive retail experience, preferably in a specialty or customer-focused environment
• Proven experience managing and developing staff in a retail or service role
• Excellent communication and leadership skills
• Organized, detail-oriented, able to plan ahead.
• Comfortable with Microsoft Outlook and Excel
• Able to work on your feet for most of the day
• Capable of lifting and carrying up to 35 lbs
• Empathetic, reliable, and a confident problem solver
• Able to work both independently and collaboratively
• Dependable and punctual.

Position Details:

• Schedule: 40 hours/week, including weekends and variable days
• Compensation: $26/hour to start, with review at 120 days; bonus eligibility after 90 days
• Interviews begin immediately

Core Responsibilities:

Sales Leadership & Coaching

• Manage, train, and coach a sales team of up to 7 associates
• Collaborate with Floor Managers to track and improve individual performance metrics
• Provide clear goals, constructive feedback, and ongoing support
• Assist in hiring, onboarding, and team development
• Participate in staff counseling, progressive discipline and terminations as needed
• Maintain a schedule of planned learning and seasonal preparedness in respect to product knowledge and selling skills.

Store Operations

• Open and close the store; ensure readiness for daily operations
• Oversee daily sales floor activities including merchandising, restocking, and customer service
• Cross train to serve as backup for cashiers and sales.
• Create and manage bi-weekly sales and cashier staff schedules
• Ensure store policies, safety protocols, and cleanliness standards are upheld

Customer Experience

• Deliver excellent customer service and resolve concerns professionally
• Model and enforce best practices for customer interactions
• Ensure every customer experience is welcoming and supportive in the spirit of Mary’s Tack Culture.

Communication & Reporting

• Work with the GM to implement operational and promotional strategies
• Maintain confidentiality with proprietary or sensitive information
• Liaise with the GM & the Buying Department to report product trends and staff/customer feedback

If you haven’t visited our store before, we encourage you to stop by and see why Mary’s has been a trusted name in the equestrian community for over 60 years.

Apply today and bring your leadership to a team that shares your passion!

Compensation details: 25-28 Hourly Wage

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