Customs Account Representative

: Customs Account Representative Job Overview - The Customs Account Representative is responsible for high-traffic office needs and must maintain excellent time management skills with a proven track record of setting and meeting ambitious goals in a Consultative atmosphere. We're looking for a candidate with experience who can answer contacts, allocate material resources efficiently, communicate with pet parents and coordinate with other departments on time-sensitive call center needs. Key Responsibilities

• Actively engage with customers to personalize custom dog diet needs for custom meals.

• Learn and apply pet nutrition knowledge and JFFD product knowledge to share with pet parents.
• Establish and maintain Customer Relationships; provide quality follow-up and ongoing support for customers
• Collaborate with Veterinary team to ensure all customers are aware of JFFD and benefits
• Communicates insights/ideas to manager to help customs achieve its targets
• Work through and assist with new product introductions while working with our customs vet formulation teams

• Assists with quality assessment reviews with our Vet staff
• Participate as part of new hire training classes as a subject matter expert in the field of Nutrition for dogs and customer service.
• Other tasks and duties as assigned by manager

Required Skills/Abilities:

• Possesses the ability to communicate effectively in person, over the phone, live chat, email, SMS (text messaging), social media, and video chats.
• Has strong leadership skills and the ability to work with others to resolve customer complaints.
• Exhibits self-motivation, the ability to multitask and pay close attention to small details.
• Can think logically to provide answers to customer questions as well as resolutions for various issues that may arise.
• Exhibits the ability to prioritize tasks and complete them in a high-pressure environment.

• Displays the ability to work in a collaborative and team-oriented environment.
• 2+ years sales experience

Qualifications

• Passionate and motivated to make a difference in the health and lives of dogs and cats
• Retail or consultative experience; pet nutrition experience a plus

• Skilled at assessing needs, sharing features and benefits of products, overcoming objections, and wrapping up productive consults
• Able to help customers in one contact
• Strong interpersonal skills
• Drive to meet and exceed goals
• Empathetic to our Pet Parent's situations

• Strong time management and organizational skills
• Veterinary experience a plus
• Strongly prefer a four-year degree and require a High School Diploma or equivalent.
• 3+ years previous experience delivering excellent customer service in a call center environment

JOB SPECIFICATIONS Education: BA/BS in Business administration or related fields or equivalent work experience. Experience: Computer S kills To perform this job successfully, an individual should have knowledge of Microsoft Office software including Word, Excel, Teams, SharePoint or their analogs; and other file-sharing utilities; common enterprise solutions supporting procurement/financial processes. WORKING CONDITIONS May vary, but generally: 20% of time standing, 70% sitting, 10% driving. Direct contact with customers, dogs, and employees. Dynamic, changing environment - JFFD is a place of change and change must be embraced professionally.

• In person role, must be present in the Irvine office.

Travel Requirements Role may require 10-15 % travel.

Our Core Values - TEAMwork

Transparency - From the ingredients to monthly company hosted townhall meetings; JustFoodForDogs is committed to transparency.

Evolution with Empathy - JustFoodForDogs is committed to adapting as the needs of pet's change. We view evolution as necessary growth. We're relentlessly dedicated pioneers of health and wellness for pets and we will never, under any circumstances, stop asking our founding question: “Is there a better way?” for pets, customers, employees & partners

Advocates for pet health - JustFoodForDogs is committed to honoring pet life through support of rescue efforts & driving positive change within the pet food industry

Mission driven decision making - We've made it our mission at JustFoodForDogs to improve the length and quality of life for as many pets as possible—through real food and nutrition

JUSTFOOD FORDOGS is an Equal Opportunity Employer. JUSTFOOD FORDOGS does not discriminate due to race, color, creed, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability, unemployment status or any other legally protected basis, and to the extent permitted by law. Qualified candidates of diverse ethnic and racial backgrounds are encouraged to apply for vacant positions at all levels.