Customer Success Manager

Our mission is to make exceptional healthcare accessible anytime, anywhere, for everyone.

Assort is led by Jon (Founder of Shimmer, former UCSF med student, AI researcher at Stanford) and Jeff (ex-Facebook, first engineer at Cameo, former Head of Product Engineering at Athelas/Commure).

In 2023, we became the first agentic AI to answer patient calls. Since then, we've powered tens of millions of patient interactions, helping health organizations and patients provide better access to care. We're growing fast with millions in ARR every month.

We're well-funded and backed by Quiet Capital, First Round, Chemistry, and strategic angels from Flatiron, Athena Health, Mercury, and PathAI.

Join us to build Assort OS — a customizable fleet of genAI agents transforming patient-provider interactions.

The Role

We’re hiring a Customer Success Manager to build and scale systems that keep our customers thriving. You’ll be the bridge between our users and our product — implementing the playbooks and tools that make our customers obsessed with Assort, and shaping how customer success evolves as we scale 3x.

What You’ll Do

• Own customer relationships — serve as the primary point of contact for clinic operators and partners, ensuring they get exceptional value from Assort.

• Drive adoption and outcomes — help customers implement best practices, track key metrics, and translate insights into measurable improvements.

• Turn feedback into action — collaborate with Product, Engineering, and Operations to advocate for customer needs and influence our roadmap.

• Build scalable systems — design and refine playbooks, processes, and tools to deliver efficient, consistent, and high-quality support as we grow.

• Be a trusted partner — develop long-term relationships that drive retention, expansion, and customer advocacy.

What You Bring

• 2+ years of experience in Customer Success, Account Management, or Implementation roles.

• A builder’s mindset — you’ve helped stand up new systems, processes, or customer programs from scratch.

• Strong project management and communication skills — you can manage multiple customers, priorities, and stakeholders with clarity and empathy.

• You thrive in fast-moving, ambiguous environments and bring structure to chaos.

• A passion for healthcare innovation and improving patient or provider experiences.

• Bonus: Experience supporting providers/practices or working with healthcare technology products.

How We Work & What We Value

We have published our operating principles "Raising the BAARS in Healthcare" on our blog - they describe how we work at Assort. They cover how we aim to run projects, spend time and make decisions. Specifically:

• Back to basics

• Accessibility for all

• Always accountable

• Relentless resilience

• Ship fast, ship often

How We Work & What We Value

We have published our operating principles "Raising the BAARS in Healthcare" on our blog - they describe how we work at Assort. They cover how we aim to run projects, spend time and make decisions. Specifically:

• Back to basics

• Accessibility for all

• Always accountable

• Relentless resilience

• Ship fast, ship often