Automotive Service Advisor

Customer Service Representative

We are looking for a customer service representative to attract potential customers by answering product and automotive service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction in a retail store engaged in selling tires and related automotive parts and mechanical services. Responsibilities As a Midas customer service representative you will meet sales goals and deliver world-class customer experience from beginning to end, you will identify customer needs and accurately gather client information to coordinate service with technicians.

Deliver exceptional customer service while listening and consulting customers

Excellent phone skills driving sales and setting appointments for the store

Following up with customers, services requested, estimated completion times etc.

Oversee complete vehicle inspections and then make comprehensive recommendationsbuilding computerized repair orders and sourcing parts

Deliver and discuss pricing estimates with customers as well as promoting shop service specials

Work within a team environment while keeping in tune with our companies' vision, purpose, core values, and employee creed

Oversee technicians' inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks

Maintain inventory counts

Overall cleanliness and organization of the store

Other duties as assigned

Qualifications

A minimum of 2 years of sales or customer service experience

General automotive knowledge

Excellent customer service disposition

Good communication skills

Leadership ability

Team orientation

Ability to work a flexible retail schedule including weekends, evenings and holidays

Valid driver's license

What we offer You

5 Day work week

Great Work Environment

Closed on Sundays

On Site Training

Compensation: $600.00 - $1,500.00 per week