Implementation / Onboarding Manager at VC-backed marketing tech startup
Implementation / Onboarding Manager
Company Description
VC-backed marketing tech startup
Job Description
As an Implementation Manager, you will lead the post-sales journey for marketing teams, ensuring successful platform adoption and technical integration. You will serve as a strategic consultant, guiding customers through campaign creation and aligning our innovative platform capabilities with their top marketing priorities to drive immediate business value and long-term success.
Location
San Francisco, USA
Why this role is remarkable
- Work at the intersection of marketing strategy and technical implementation in a high-growth sector
- Join a well-funded startup backed by top-tier VCs with a rapidly expanding customer base
- Play a pivotal role in shaping the customer experience and implementation playbook from the ground up
What you will do
- Lead end-to-end customer onboarding and technical integrations to ensure a seamless platform launch
- Educate marketing teams on platform features and best practices to maximize user engagement
- Consult with clients on campaign strategy and execution tailored to their specific marketing goals
The ideal candidate
- Proven experience in martech or a related SaaS field with a focus on customer success or implementation
- Strong technical aptitude for managing software integrations and explaining complex workflows to non-technical users
- Exceptional consulting skills with the ability to translate marketing priorities into actionable platform strategies
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