Dining Room Manager

Join Celebrity Chef Charlie Palmer at Dry Creek Kitchen

We are seeking a passionate and enthusiastic guest services professional who has a profound interest in food and wine, a strong desire to build culinary knowledge, and a drive to meet the highest standards in our profession.

We offer highly competitive compensation packages, where you will work alongside Chef Charlie Palmer and our experienced FOH Mgmt. and service teams to assist with providing exceptional guest service and managing the beverage program.

The ideal candidate has a commitment to excellence, works well in a team environment, and has a desire to learn and grow under one of the most renowned Chef's and culinary brands in the country.

Responsibilities:

• Manages service aspects in all food and beverage assigned areas and events, and acknowledges, greets and thanks all members and guests
• Manages all F&B related areas to ensure proper room preparation, including set-up of tables, chairs, linens, table settings, glassware, etc.
• Hires, manages and trains staff in all technical and non-technical aspects of their role including standards of quality and service
• Creates, maintains and distributes weekly schedules for staff and communicates changes as appropriate to all
• Communicates with service and kitchen staff regarding reservations and/or special events
• Conducts pre-shift, pre-meal and/or pre-event meetings with all necessary staff
• Evaluates and supervises performance and carries out disciplinary action as needed, in accordance with restaurant policies and applicable laws
• Responsible for employee relation issues
• Conducts beverage and supply inventories
• Controls labor and food costs
• Maintains accurate daily and weekly punch details for service staff and processes daily sales reports and other reports as requested
• Maximizes food and beverage sales by identifying and targeting sales opportunities through marketing including promotions and special events and by training staff on “up-selling”
• Trains staff in and adhering to all safety, sanitation, food preparation, food storage and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests
• Maintains guest satisfaction by handing inquiries, concerns or comments and providing solutions; acquiring feedback from members/guests and co-workers in order to ensure satisfaction and/or implement service improvement ideas; developing new concepts to ensure customer satisfaction and repeat business
• Ensures a pleasant dining experience for all guests
• Collaborates with executive chef in the creation of menus and menu pricing as requested

Preferred Qualifications:

• Minimum 3 – 5 years’ experience in a qualified position
• A passion for hospitality, food and beverage, and the guest experience
• Experience overseeing a wine program
• Strong organizational & creative problem-solving skills
• The ability to comfortably lead a team in a busy atmosphere
• Creative & team oriented
• Must have excellent computer skills, beverage cost management, catering experience

Benefits:

We offer medical, dental, and vision benefits for full time employees, as well as a 401(k) and employee dining discount benefits.