ServiceNow BSA

Overview:
We are looking for a skilled ServiceNow Business Systems Analyst (BSA) to join our team! In this role, you will work closely with stakeholders to analyze workflows, translate business needs into technical requirements, and drive continuous improvement within the ServiceNow platform. If you have a strong background in ServiceNow, excellent problem-solving skills, and enjoy collaborating with cross-functional teams, we'd love to hear from you!

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Responsibilities:
- Translate user requests into clear, well-defined epics and user stories that developers can easily understand.
- Collaborate with ServiceNow users to analyze current workflows, development needs, and system usage to enhance functionality and drive improvements.
- Develop a deep understanding of business user requirements and apply ServiceNow best practices to design efficient solutions.
- Create and maintain visual process flows to support requirements gathering and ensure stakeholder alignment.
- Manage enhancement ticket queues, provide routine support, maintain ticket hygiene, and assign bugs and requests to the appropriate team members.
- Develop and maintain UAT plans and end-user training materials to support smooth adoption.
- Document and report on project progress, status, and priorities for business partners.
- Act as a bridge between customers, product owners, project managers, and technical teams to ensure clear communication and alignment.
- Gather and document business requirements using user stories to support ServiceNow configuration, implementation, and support.
- Assist in refining and maintaining sprints, project plans, and roadmaps.
- Work independently and within a team to deliver requirements on time and within scope.
- Support multiple projects simultaneously, mitigating risks and resolving issues effectively.
- Proactively research and suggest enhancements to processes and procedures.
- Partner with ITSM, ITAM, and ITOM process owners to design and develop IT solutions within ServiceNow.
- Follow and maintain best practices for documentation, policies, and procedures within the ServiceNow development lifecycle.
- Simplify and standardize tools and processes for improved efficiency.
- Take detailed meeting notes, track action items, and distribute them to stakeholders.
- Provide outstanding customer service to end-users and internal teams.
- Act as a ServiceNow advocate, promoting awareness and adoption of platform benefits across teams.

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Skills & Experience:
- 3+ years of hands-on ServiceNow experience.
- 5+ years of relevant work experience in business systems analysis, IT, or related fields.
- Strong knowledge of enterprise IT strategy, ITIL, and best practices.
- Understanding of various Software Development Lifecycle (SDLC) methodologies.
- Excellent written and verbal communication skills.
- Strong attention to detail and organizational abilities.
- Proven experience engaging stakeholders to capture and prioritize business needs.
- Experience designing ServiceNow catalog items, automation, and workflows.
- In-depth knowledge of ServiceNow ITSM modules and implementations.
- Ability to effectively communicate between technical and business teams.
- Strong problem-solving skills and adaptability in a dynamic environment.
- Exceptional presentation and interpersonal skills, with the ability to interact with senior management.
- Team-oriented with excellent collaboration skills.
- Experience managing projects using Jira is a plus.

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Preferred Qualifications (Nice to Have):
- ServiceNow certification.
- ITIL certification.
- Scrum Master (CSM) certification.
- Basic coding experience.
Employment Type: Full-Time
Salary: $ 40,000.00 140,000.00 Per Year