E-CommMerchandising | Fulfillment | Customer Svc. CLEAN BEAUTY

Location: Novato, CA

Join a Team That Delivers Healthy Beauty Happen Daily

At Beauty Heroes , we’re more than just a beauty and wellness store—we’re on a mission to deliver healthy, high-performance products that make a positive impact. We believe in curating exceptional products, creating a welcoming experience, and having fun while doing it. Our team wears many hats, and no two days are the same—but that’s what makes it exciting.

We’re looking for a Fulfillment + Customer Care Specialist / Product Merchandising Supervisor to join our small but mighty team. If you love the idea of blending hands-on fulfillment, customer care, and product merchandising into one dynamic role—this could be the perfect fit.

What You’ll Do:

Fulfillment + Warehouse Management:

• Print, sort, and prioritize daily orders
• Pick, pack, and ship orders with care
• Monitor inventory levels and report needs
• Receive and check in new products
• Manage and expedite backorders
• Keep the fulfillment space organized and efficient
• Support subscription box fulfillment
• Assist with purchasing administration

Customer Care:

• Respond to customer inquiries via our customer care platform, ReAmaze , and phone
• Provide updates on backorders and shipping timelines
• Reconcile outstanding orders

Product Merchandising:

• Maintain and update product listings on the Beauty Heroes website
• Coordinate and schedule new product launches
• Ensure products are accurately described, tagged, and visually appealing
• Support purchasing for new product additions
• Work closely with our Novato store team to curate new in-store launches
• Manage SKU updates, price adjustments, and product archiving
• Continuously improve merchandising for better product discoverability

What We’re Looking For:

• Retail warehouse, fulfillment, or e-commerce experience
• Knowledge of retail/wholesale operations and shipping procedures
• Proficiency on Mac, PC, MS Word, and Excel
• A seriously detail-oriented, thoughtful, and mindful team player
• Strong communication skills and a professional, friendly demeanor
• Ability to self-manage and prioritize tasks in a fast-paced environment
• Proactive problem-solver with a get-it-done attitude
• Someone who enjoys working with a small, passionate team that makes a big impact

Bonus Points If You Have:

Experience in beauty, health, or wellness retail

Familiarity with subscription box fulfillment

Knowledge of Shopify, or similar e-commerce platforms

A passion for sustainable, eco-conscious beauty

Minimum Education: Bachelor’s Degree

Why Join Beauty Heroes?

We Love What We Do – We’re passionate about healthy beauty and delivering an exceptional experience.

No Two Days Are the Same – We wear many hats, but that keeps it fun and fulfilling.

A Small Team Making a Big Impact – Your work matters here.

You’ll Work With Great People – We like who we work with, and we have fun doing it.

Ready to Join Us? Send your resume and a brief note about why you’d love to work with us.

We can’t wait to meet you!