Intake Coordinator - San Jose, CA

Description and Requirements

WORK LOCATION: On site in San Jose, CA
JOB STATUS: Full time, temporary
FLEXIBILITY REQUIRED: 8 AM - 5PM Mon to Fri, Schedule and weekend flexibility required
START DATE: ASAP
DURATION : 3 months, possibility of extension
Rate : $25.00

Objective

The Intake Coordinator is expected to interact directly with participants upon their arrival onsite and will be responsible for participant intake. The Intake Coordinator will report to the Site Manager and training will be provided before the start of data collection. Sessions occur in San Jose, CA.

Responsibilities:

• Welcome participants to the job location

• Instruct and support participants throughout their time at the job location

• Track participant appointments

• Foresee logistic challenges and solve them proactively

• Report and escalate to management as needed

• Track data in spreadsheets using Google Sheet/Excel experience

• Cooperate and report regularly to Program Manager, Project Managers and other team members

• Verify accurate participant data is collected during registration

• Check out participants and provide payment information

• Any additional tasks as needed

Requirements:

• Availability to work at the requested schedule

• Excellent customer service, attitude and demeanor

• Experienced in customer service, reception, scheduling, and detailed administration tasks

• Experience working with a wide range of people in a customer service setting

• Very organized, self-driven and able to work independently

• Possess can-do attitude and is able to problem-solve and remain composed in a busy environment

• Knowledge of Google Workspace (Sheets, Docs, Gmail)

• Able to work in a highly secure and confidential environment

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We embrace change and initiate opportunity
• We have a passion for growth
• We believe in spirited teamwork
• We have the courage to innovate

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.

TELUS Digital will never ask for any monetary deposit, credit card information, or bank account information to complete a job application. When emailing candidates, our recruitment and sourcing teams only use email addresses that end with telusdigital.com or telusdigital.ai. If you are unsure whether a job offer is legitimate or suspect that TELUS Digital’s business name is being used for recruitment fraud, please report this immediately to our Talent Acquisition Team at [email protected]

Additional Job Description

The Intake Coordinator is expected to interact directly with participants upon their arrival onsite and will be responsible for participant intake. The Intake Coordinator will report to the Site Manager and training will be provided before the start of data collection. Sessions occur in San Jose, CA.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.