Community Health Worker

Job Description

Job Description

Lifekind Health is looking for a full-time Community Health Worker in our Victorville clinic to play a pivotal role in ensuring that patients receive comprehensive and continuous healthcare services tailored to their individual needs.

Our mission is to bring care that’s whole, human, and healing. Blending medical, behavioral, and lifestyle support into a single plan because restoring life takes more than a prescription.

At Lifekind Health we strive every day to live up to that definition by providing the best care possible for our complex patient population. Our team of medical doctors, psychologists, chiropractors, acupuncturists, and dietitians work together within a revolutionary transdisciplinary model that addresses the quadruple aim of healthcare: enhancing patient experience, improving patient health, reducing healthcare costs, and increasing employee satisfaction. Learn more about us at

Schedule: Full-time, 5 days per week. Clinics are open 7 days a week, 8:00 am - 7:00 pm. Availability to work Saturday and/or Sunday is required

About the position:

• Communicate to clients/patients the purposes of the program and the impact it may have on their wellbeing; help patients identify socio-economic issues that affect their overall health and develop health/social management plans and goals
• Responsible for assisting members in navigating the healthcare system by finding and following up by phone and in person with hard-to-reach members, helping members successfully participate in their medical and/or behavioral health care by overcoming barriers to care, and sharing information on barriers with IEHP and Providers to improve the home health team (HHT)
• Responsible for engaging with members, both in-person and on the phone, in a manner that utilizes evidence-based approaches (such as Motivational Interviewing) that promotes collaboration between the member and his or her medical/behavioral team, as well as to increase the member’s sense of control over their whole health
• Deliver information about health and wellness in ways that the community can easily understand and provide information on IEHP member benefits and services
• Provide advocacy on behalf of IEHP members in the home, the community, and in provider organizations
• Responsible for building and maintaining a positive working relationship with providers, including, but not limited to, communication via in-person, over the phone, and through digital means such as email and fax
• Responsible for assisting the HHT and providers to understand the culture, norms, beliefs and preferences of the members and their community by representing the voice of the community, helping to create messages and materials that fit community culture, and delivering these messages in a way that fits the culture of members
• Responsible for promoting a collaborative and effective working environment within the HHT by engaging in evidenced-based communication strategies when discussing responsibility/sharing of tasks, effectively resolving conflicts as they arise, and collaborating on member case discussions
• Collaborate on member care issues with other HHT members and consult with Nurse Care Manager and/or the Behavioral Health Care Manager before taking any action that is clinical in nature
• Model commitment to continuous quality improvement by engaging in quality improvement initiatives and projects, such as identifying and addressing HEDIS gaps, and by identifying, developing, and testing new practices for improving the outcomes of the HHT
• Ensure documentation is accurate, useful, and in compliance with regulatory requirements and accreditation standards

Our Ideal Candidate will have the following qualifications:

• High school diploma or GED required
• At least 1 year of experience directly related to the duties and responsibilities specified
• Has successfully completed an approved Community Health Worker Program or will complete within 6 months of hire
• Valid California Driver’s license and valid automobile insurance required for the purpose of transporting patients to and from doctor’s office, home, etc.
• Basic Life Support (BLS) or CPR certification required
• Ability to work with a complex patient population
• Ability to work independently and be self-directed

At Lifekind, we believe our employees deserve the best. Here’s what you can look forward to when you join us:

• Comprehensive Benefits: medical, dental, vision insurance options for you and your family

• Medical – Choice between three Cigna PPO plans (company pays 90% for employees and 50% for dependents!)
• Dental offered through Principal Life Insurance Company
• Vision offered through Principal and VSP Vision Care
• Flexible Spending Accounts (FSA) and Dependent Care Flexible Spending Accounts (DCSA)
• Company paid life insurance, short-term and long-term disability with medical enrollment
• Employee Life, Spouse Life and Dependent Life

• 401(k) Retirement Savings Plan
• Generous PTO

Lifekind Health and Savas Software are an Equal Opportunity Employer.  We value a diverse workforce and inclusive workplace.  People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply.  We consider all applicants without regard to race, color, ancestry, religion, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.