Los Angeles - Head of Customer Success

Role: City Manager

Location: LA: 3 days a week in office

Salary: $120,000-$130,000 USD

About Zen Educate:

Zen Educate is a technology company that matches schools with temporary educator staff. Our mission is to change the world of education recruitment. Schools spend over $9bn a year on temporary educators, with over $2bn per year of that spent on fees that take money out of the education system. By leveraging the latest technology, we purpose built a platform that helps schools to pay less while educators earn more.

We want students to have access to the best education possible, and we go the extra mile to find, onboard, match, and coach incredible educators that deeply care about their students. We wake up every day on a mission to care more. We care more about our schools. And we care more about our educators.

This is your chance to make a difference and join a high growth tech startup on the ground floor. We are a collaborative company, and the career growth opportunities are endless if you are someone willing to dive in, be entrepreneurial, and do whatever is needed to get the job done. We are passionate about learning and development, and will invest in both your personal and professional growth.

We have recently raised our Series B funding of $37mil, the largest round in European EdTech this year. This is an exciting opportunity to make a difference and be part of a high growth start-up that is expanding rapidly in the UK and US markets!

Responsibilities:

Strategic leadership: Define your region's launch and growth strategy, setting and achieving ambitious revenue targets.

Define and set targets: Own the overall end-to-end delivery of a new city including planning, hiring, people management, launch, and everything in between.

Leading consistent revenue growth in your city: Own the strategy for how to achieve consistent month over month growth in your region.

Build a high performing team that gets better and better every single month: Your team of Account Managers are responsible for delighting schools, and increasing their usage of Zen Educate’s educators and software. Build and coach this strong commercial team to continuously improve service levels and usage in a particular geography.

Collaborate with other teams critical to your city and team’s success:

-Work hand in hand with Product to build the features and function that your school districts and educators need.

- Work closely with our Educator Onboarding team and Marketing to ensure you are onboarding the right number of educators at the right time to staff certain roles.

- Problem solve with Compliance to ensure Zen is meeting the compliance requirements of your state, city, and districts.

- Strategize with Sales to ensure we are launching in new districts within your city, and expanding revenue as a result.

Relationship management: Foster strategic partnerships with education leaders and key district accounts.

Execution Enablement: Own the execution and drive performance improvement of the logistics and operations of dispatching teachers and teaching assistants to work in schools by developing tools, processes, and systems.

Get your hands dirty. Like any true start-up, no two weeks will be the same and a general interest in ‘mucking in’ and just getting the job done is crucial.

What We Offer:

Career Progression: We are growing quickly. We are looking for someone ready and eager to progress quickly to higher levels of leadership, leading larger geographical teams quickly. As an early employee and a senior leader, you will play a significant role in shaping the company's strategy and direction, and enjoy these accelerated career growth opportunities as a result.

Social Impact: Join a company that is making a difference in education and positively impacting the lives of students and teachers.

Ownership: We expect everyone to ‘Act like an Owner’ as a core value so we make everyone an owner in the business with generous stock option grants.

Learning environment: Thrive in an environment that prizes learning and growth to hone your skills as a professional with a dedicated focus on personal and professional development and mentorship from industry leaders.

What We're Looking For:

Top Performers: Startups are hard. We’re looking for relentless individuals with a proven track record of hitting/exceeding revenue targets.

Radical ownership: You will need to wear many different hats in order to lead your team’s overall success and revenue growth. We’re looking for leaders who lean in and ask “What else is within my control to change?” when tackling problems and pursuing opportunities.

Revenue leadership: At least 2 years in a revenue leadership role.

Mastery of managing a portfolio of customer accounts: At least 5 years in a Customer Success Manager or Account Manager role or Sales Individual Contributor.

Passion for Education: Share our passion for positively impacting education.

Strong Bias to Action: Proven ability to act with urgency, and roll up your sleeves to do whatever is needed to get the job done

What's in it for you?

Mission-driven work that you will be proud and excited to talk about

Fun-loving, tight-knit team solving a problem that makes a difference

Competitive salary

Ownership in the company through option grants

20 days of vacation

We offer an extended benefits package that includes health, dental, and vision coverage.

Diversity and Inclusion

At Zen, we strive to build a culture of equity and inclusion, where everyone is respected, valued and appreciated for their unique traits, experiences and perspectives. We are committed to creating a safe, inclusive and equitable environment where our team can thrive, regardless of age, ethnicity, race, gender identity, sexual orientation, socio-economic status, disability, religion or beliefs. We value our differences and believe that practices of Diversity, Equity and Inclusion help us create a fairer, more compassionate environment for all.

We welcome applicants with diverse backgrounds and different experiences and perspectives — just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive culture where people’s voices are heard and all our team can look forward to coming to work.

We are committed to building a team that reflects the diversity of our community and promoting an equitable and inclusive environment for all. We seek out diverse opinions, beliefs, and experiences because they collectively make us stronger; we’ve had former teachers, pilots, fundraisers, engineers, lawyers, marketers, social media experts and more join our team.