Service Manager / Shasta Harley-Davidson

Title: Service Manager

Department: Service

Reports To: General Manager

Location: Shasta Harley-Davidson

Ride With Us

At Shasta Harley-Davidson, we don’t just service bikes, we keep dreams on the road. We’re looking for a Service Manager who can lead from the front, inspire a high-performance team, and deliver the world-class Harley-Davidson experience our riders expect.

Summary

The Service Manager is responsible for maximizing the profitability of the Service Department while focusing on customer satisfaction and retention. This position requires strong leadership, technical knowledge, and the ability to connect the Service Department’s performance to the success of the entire dealership.

Responsibilities

Deliver prompt, dependable, high-quality service for all customers

Drive department profitability while meeting gross profit and net profit objectives

Maximize productivity and efficiency of service technicians

Oversee workflow, review work-in-progress, and ensure timely, quality repairs

Partner with the Parts Department to streamline service parts flow

Manage customer interactions with professionalism including greeting, scheduling, follow-up, and complaint resolution

Grow service volume through campaigns and collaboration with Parts and Sales

Maintain a clean, safe, and efficient shop environment

Recruit, hire, coach, and evaluate service staff; provide training and development opportunities

Monitor employee performance and ensure policies, procedures, and standards are followed

Develop and maintain department objectives, reports, and budgets in alignment with the General Manager

Ensure all end-of-day reports are completed and accurate

Qualifications

5+ years progressive experience in a dealership service department (motorcycle or automotive)

Strong leadership and team-building skills with a track record of coaching performance

Proven sales and service management background

Harley-Davidson service knowledge preferred or ability to quickly learn

Proficiency with Microsoft Office Suite; dealership management system experience preferred

Ability to balance, push, and load an 800+ lb motorcycle

High school diploma or equivalent required

Valid driver’s license with motorcycle endorsement

Passion for motorcycles and the Harley-Davidson community

Physical Demands and Work Environment

Frequent bending, stooping, crouching, and lifting up to 50 lbs

Regular handling of motorcycles and shop equipment

Work near moving mechanical parts, noise, exhaust fumes, and chemicals

Benefits

Competitive base salary plus performance bonus opportunities

Medical, dental, and vision insurance options

Paid time off and holidays

Employee discounts on motorcycles, parts, apparel, and service

Ongoing training and professional development opportunities

A career path in a growing Harley-Davidson dealer group

The chance to be part of an iconic brand and riding culture

Apply Now

Submit your application today, let’s roll!