Claims Advocate
- Help shape the future of claims handling in an autonomous world
- Directly handle claims, more specifically, subrogation claims, on behalf of Waymo
- Provide oversight and guidance to TPAs, focused on claim handling, especially related to subrogation claim handling
- Triage event information and data in order to proactively handle subrogation claims
- Assist in the development, implementation, and adherence to claims/subrogation processes and associated technological enhancements to improve claims handling
- Collaborate with internal teams and insurance companies and vendors to improve and help scale the claim/subrogation function at Waymo
- 7+ years insurance claim experience (preferably in Auto and GL)
- Experience working on claim projects and both creating and documenting claim processes but also identifying bottlenecks in processes and being able to escalate and/or provide recommendations for enhancement/improvement.
- Auto experience to include both physical damage and bodily injury claims - but especially with subrogation operations.
- Background in vehicle repair estimatics and those systems that support such efforts (like CCC, Mitchel, Audatex, etc.)
- Advanced communication skills which are critical to building consensus across areas of influence (external and/or internal relationships), team, and/or matrix environment.
- The ability to manage a large inventory of claims and keep SLAs
- Experience working Subrogation in commercial fleet operations
- CPCU, AIC and/or SCLA
- Experience working with Arb Forums/Arb Forum submissions (eSubro Hub)
- Any International experience
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