Technical Service Manager - Printing Inks

We are hiring a Technical Service Manager with strong experience in flexographic and gravure printing, supporting water-based and solvent-based inks and coatings used in flexible packaging. This role is customer-facing and highly technical, requiring frequent travel to manufacturing and pressroom environments.

The Technical Service Manager will lead press-side technical support, manage product implementation, and collaborate cross-functionally to ensure optimal ink performance, print quality, and customer satisfaction.

Key Responsibilities

* Provide technical service and support for **wide web flexographic and gravure printing** operations
* Support customers using **water-based inks, solvent-based inks, and coatings**
* Conduct on-site **press troubleshooting**, ink optimization, and print quality analysis
* Lead and support **press trials, ink evaluations, and new product introductions**
* Analyze print defects, color issues, and substrate compatibility
* Work closely with **sales, R&D, manufacturing, and regulatory teams** to deliver technical solutions
* Develop technical service strategies that support customer retention and business growth
* Serve as the primary technical contact for assigned customer accounts

Required Qualifications

* **5+ years of experience** in a technical service, ink support, or pressroom role
* Hands-on experience with **wide web flexographic and/or gravure printing presses**
* Strong knowledge of **water-based and solvent-based inks and coatings**
* Experience supporting **flexible packaging** applications
* Understanding of **ink/substrate interactions, drying systems, surface treatments, and pressroom processes**
* Proven ability to manage customer-facing technical projects independently
* Willingness to travel extensively (up to 70%)

Preferred Skills & Experience

* Experience with **color management systems** (X-Rite or similar)
* Knowledge of **color matching, color control, and print defect analysis**
* Familiarity with **lamination, coating, and post-print converting processes**
* Understanding of **VOC regulations, safety protocols, and environmental compliance**
* Strong communication skills for customer training and technical presentations