Junior IT Support Specialist

A global manufacturer and distributor seek a Junior IT Support Specialist to join their team. The Junior IT Support Specialist plays a key role in supporting day-to-day technology operations across the organization. This role assists with helpdesk requests, participates in network-related projects, and supports the administration of Microsoft 365 services. It’s an ideal position for someone early in their IT career who is eager to learn, grow, and contribute to a dynamic technical environment.

Key Responsibilities:

??? Helpdesk & End-User Support

• Provide first-level technical support for hardware, software, and peripheral issues.
• Troubleshoot Windows workstations, printers, mobile devices, and common business applications.
• Log, track, and resolve support tickets in a timely manner.
• Assist users with password resets, account access, and basic troubleshooting.
• Set up new user accounts, devices, and workstations.

?? Network & Infrastructure Support

• Assist with basic network troubleshooting (LAN/WAN, Wi-Fi, VPN).
• Support network upgrade or expansion projects under senior staff guidance.
• Help maintain network equipment such as switches, access points, and firewalls.
• Perform routine checks on network performance and connectivity.

?? Microsoft 365 Administration

• Provide support for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
• Assist with user provisioning, license assignments, and group management.
• Help troubleshoot email delivery issues and Teams/SharePoint access problems.
• Support data organization and permissions within SharePoint and OneDrive.

Qualifications Required:

• Basic understanding of Windows operating systems and common IT concepts.
• Familiarity with Microsoft 365 applications and cloud services.
• Foundational knowledge of networking (TCP/IP, DNS, DHCP).
• Strong problem-solving skills and willingness to learn.
• Excellent communication and customer service mindset.

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