Call Center Service Representative
Job Description
Job Description
Description:
DescriptionThe Pedder Automotive Group was founded in 2008 by Owner David Pedder. The family owned and operated dealer group has 8 dealerships in Southern California, representing Nissan, Hyundai, Chrysler, Dodge, Jeep and Ram brands. The eight (8) locations are – Pedder Nissan, Raceway Nissan, Temecula Nissan, Hemet CDJR, Lake Elsinore CDJR, Pedder Hyundai of Poway, Pedder CDR+J of Poway, and Pedder Hyundai of Moreno Valley.
We pride ourselves in having a great work environment that translates to a great customer service experience.
The Call Center Service Representative position is responsible for handling all inbound and outbound service department phone calls, as well as confirming service appointments.
Requirements:Responsibilities
- Answer inbound calls for all dealerships within the group and direct those calls accordingly to the proper department.
- Schedule inbound Service appointments via phone and web using internal booking software.
- Achieve the service and customer satisfaction objectives set
- Work effectively together with co-workers and managers to create maximum synergy, coordination and cooperation
Qualifications
- Excellent customer service skills with the proven ability to resolve customer service issues and ability to follow through with customers.
- Self-starter, professional, demonstrates initiative, resourcefulness, and strong problem-solving skills.
- The ability to meet or exceed all department Key Performance Indicators that measure overall performance.
- Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
- Prompt responses to internet inquiries with courtesy, accuracy and professionalism.
Recommended Jobs
Occupational Therapist - Travel Contract
Make a meaningful difference as a travel Occupational Therapist in Merced, CA. This role supports patients in a skilled nursing facility who are recovering from injuries, illnesses, or managing chron…
Attorney - Trial & Litigation
RESPONSIBILITIES: Lead and manage complex litigation matters in state and federal courts Draft, argue, and respond to motions, including dispositive motions Develop cases for trial, includin…
Early Morning Stock Associate
Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth…
Pediatrics Hospitalist (Per Diem)
TPMG is seeking a BE/BC Pediatric Hospitalist (Per Diem) physician to join our team in Modesto, CA. The Central Valley is nestled between the Cascade, Sierra Nevada and Tehachapi mountains to the…
Freight Forwarding Operations & Customer Service Agent
We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of …
Locum Orthopedic Outpatient Physician Assistant
Outstanding 6-Month Orthopedic Nurse Practitioner or Physician Assistant LOCUM TENEN opportunity in San Francisco, California! Â Come join a comprehensive orthopedic clinic that provides time to ensu…
Client Service Representative
Job Description Job Description Benefits: ~401(k) ~ Bonus based on performance ~ Paid time off Seeking a high quality, self motivated, standout candidate who embodies and upholds our CO…
Dietetic Technician (2622) - Department of Public Health - (EXEMPT)
Job Description Job Description Company Description The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importan…
Non-CDL Shuttle & Transport Driver - UniFirst
Our Team is Kind of a Big Deal! UniFirst is seeking a reliable and hardworking Non-CDL Shuttle & Transport Driver to join our UniFirst Family. As a Team Partner, you will be transporting and delive…
Freelance Native English Editors (USA/UK/Australia)
The Role: We are seeking talented Freelance Native English Editors from the USA, UK, or Australia to join our dynamic team. As an editor, you will be responsible for refining and enhancing written…