Call Center Service Representative

Job Description

Job Description

Description:

The Pedder Automotive Group was founded in 2008 by Owner David Pedder. The family owned and operated dealer group has 8 dealerships in Southern California, representing Nissan, Hyundai, Chrysler, Dodge, Jeep and Ram brands. The eight (8) locations are – Pedder Nissan, Raceway Nissan, Temecula Nissan, Hemet CDJR, Lake Elsinore CDJR, Pedder Hyundai of Poway, Pedder CDR+J of Poway, and Pedder Hyundai of Moreno Valley.

We pride ourselves in having a great work environment that translates to a great customer service experience.

The Call Center Service Representative position is responsible for handling all inbound and outbound service department phone calls, as well as confirming service appointments.

Responsibilities

• Answer inbound calls for all dealerships within the group and direct those calls accordingly to the proper department.
• Schedule inbound Service appointments via phone and web using internal booking software.
• Achieve the service and customer satisfaction objectives set
• Work effectively together with co-workers and managers to create maximum synergy, coordination and cooperation

Qualifications

• Excellent customer service skills with the proven ability to resolve customer service issues and ability to follow through with customers.
• Self-starter, professional, demonstrates initiative, resourcefulness, and strong problem-solving skills.
• The ability to meet or exceed all department Key Performance Indicators that measure overall performance.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy and professionalism.