Security Manager

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Overview: The Security Manager is responsible for assisting the Director of Security in day-to-day operations including but not limited to investigations, review of safety and security reports, scheduling & overseeing all aspects of the Security Department.

Knowledge and Skills Requirements: The ideal candidate must be able to solve practical problems quickly and efficiently when the need arises. They must be organized, able to handle paperwork, fill out reports and conduct follow–ups. The ideal candidate will possess supervisory and/or management skills as they would take the place of the Director of Security when needed.

Duties: The Security Manager is responsible for assisting the Director of Security in coordination of safety and security operations, as well as managing, training, and assessing the performance of the entire security team. The Security Manager is also a key member in the hotel’s emergency response team program.

• Responsible for assisting with personnel related actions within the Security team including: hiring, orientation, training, coaching, feedback, discipline, and scheduling of employees
• Oversees Security Awareness training and assists with orientation & Safety related training
• Ability to work flexible schedule which can include long and/or irregular hours depending on business needs, evenings, weekends, and holidays
• Coordinates with Security staff to report to, take charge of, and resolve guest or employee incidents to include but not limited to: internal issues, intoxicated guests, accidents, theft, and other safety or security related situations
• Conducts investigations into theft or lost items, noise complaints, guest complaints, and other types of complaints, then documents/reports in accordance with departmental procedures while maintaining strict confidentiality
• Issues radios, keys to designated hotel personnel, maintaining accurate records and ensures the safekeeping of such in accordance with hotel procedures
• Develop, update, and enforce hotel safety and security standards and policies.
• Assign duties and schedule staff, balancing needs of hotel and productivity standards.
• Watch for suspicious persons entering, exiting or loitering around main building & conduct walk through observations of entire hotel property.
• Promote safe work practices. Ensure compliance with OSHA standards and preventative measures.
• Coordinate and monitor efficiency safety and security related programs for overall hotel, including the lost and found program
• Compile and distribute departmental reports and complete administrative duties
• Read incoming correspondence and disseminate pertinent information to staff members in a timely and proactive manner.
• Organize and conduct pre-shift briefings & monthly departmental meetings with security team.
• Attend and participate in other types of meetings as required

• High school diploma or equivalent
• Minimum two years of related work experience, preferably in a hotel environment
• Strong ability to prioritize, organize, and manage competing priorities.
• Possess well-developed leadership and problem-solving skills.
• Able to make quick decisions, work in a fast paced and diverse work environment
• Excellent reading, writing, and oral proficiency in the English language
• Ability to work & conversate with all types of employees, from the hourly level to executive level

Desired Qualifications & Skills

The Ideal candidate will:

• Have luxury hotel experience
• Bilingual in Spanish Language both verbal & written
• First Aid/CPR & AED Certified
• Highly motivated & a self-starter

Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pay: The salary range for this position is $70,000 to $80,000 annually. This is the pay range for this position that the Hotel reasonably expects to pay. This position is eligible for bonus. Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel luxury experience, location, and education.