GENERAL MANAGER
- Manage a community onsite that includes homes, townhomes, and/or condominiums
- Guide, assist, and recommend a course of action for Board members to conduct business using Leadership Management
- Provide management services in compliance with the terms of the management contract
- Prepare annual budget estimates for Board action and approval
- Assist Board and homeowners with problem resolution
- Provide fiscal management, including, but not limited to: reviewing and approving invoices, coordinating tax preparation and reserve study updates, and reviewing completed financial statements for accuracy prior to distributing to the Board each month
- Conduct site reviews and provide oversight of related compliance matters
- Review and submit requests for vendor bids and contracted services
- Prepare schedules and establish priorities for routine and special work projects
- Attend association meetings, including, but not limited to: annual, turnover, and Board
- Prepare Board packets, agendas, and calendars in preparation for scheduled and unscheduled meetings
- Communicate in-person, telephone, and/or via email to Board members, homeowners, and vendors regarding community business in a timely manner
- Maintain current knowledge of governing documents, applicable state statutes, and local ordinances that apply to the community
- Oversee all aspects of the client’s relationship with our Company to ensure success and retention
- Work independently, with little oversight, and with accountability to executive management for the end result achieved
- Demonstrate a positive attitude and ownership mentality; we believe each employee can build his/her own future
- Represent the community at designated meetings and formal functions
- Support various committees, attend meetings and provide guidance as needed
- Oversee the hiring and management of onsite staff and determine appropriate staffing levels.
- Prioritize and monitor workloads of onsite staff to ensure timely and accurate completion
- Provide timely performance feedback with development coaching
- Other duties and special projects as assigned
- This skill set is generally acquired through a combination of a degree in a Business Administration (or related) field, along with (5) years of experience with increasing responsibility in community association management
- Professional designations are a plus
- Knowledge of accepted management practices and procedures, building and grounds maintenance requirements, personnel development and administration, and budget/finance
- Ability to motivate teams while simultaneously managing several projects
- Knowledge of management contracts, CC&Rs and other governing documents
- Solid knowledge of Microsoft Outlook, Excel, and Word
- Strong leadership abilities and comfort with public speaking (small and large groups)
- Conflict resolution skills
- Ability to meet deadlines and address time-sensitive issues
- Superior multi-tasking skills
- Excellent written and verbal communication
- Ability to provide high-level customer service with astute attention to detail and organization
- Must be a team player
- Ability to manage workflow amid shifting priorities
- Willing to learn Company process and procedures, and learn/use proprietary software
- Adaptable and dependable with a solid attendance record
- Professional and respectful demeanor with all staff and guests at all times
- Must have and maintain a valid driver’s license, vehicle insurance, and driving record in compliance with Company policy
- Use standard office equipment, including: computer, phone, copier/scanner, etc.
- Be stationary for periods of time
- Relocate up to (25) pounds
- Travel to and from offsite locations
- Association Department Managers
- Monday-Friday from approx. 8:00 am-5:00 pm
- This position may require occasional long hours to meet business needs, including weekends and holidays
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