Information Technology Associate

Job Description and Duties

The Information Technology Associate (ITA) will be responsible for the network support operations of the Department, with entry level experience, for the maintenance and operations of the California Highway Patrol's (CHP) statewide reporting system, CalCrash. The ITA will gain experience in network implementation, wide area network configurations, security best practices, cloud network functionality, and an understanding of the complexities involved in managing diverse systems. The CHP network infrastructure supports an environment of 20,000 endpoint devices, over 250 physical locations, and 25 911 dispatch centers that operate 24 hours per day, seven days per week, 365 days per year.

This limited-term position may be extended up to a maximum of 24 months, with the possibility of becoming permanent.

You will find additional information about the job in the .

Working Conditions

Monday through Friday, 0800-1700 hours. Some travel will be required. The Information Technology Associate may need to work outside of normally scheduled hours.

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

Possession of Minimum Qualifications will be verified prior to appointment. To satisfy the minimum qualification requirement with education, you must include your unofficial transcript(s)/diploma for initial review. Original diploma or official, sealed transcripts will be required prior to the start date. Applicants with foreign transcript(s)/degree(s) must provide a third-party transcript/degree credential evaluation that indicates the number of units to which the foreign coursework is equivalent.

The Statement of Qualifications (SOQ) serves as documentation of each applicant’s ability to present information clearly and concisely in writing. Do not use artificial intelligence such as ChatGPT, machine learning, or large language models to draft your responses. Number and place the question above each answer. The SOQ must be typed, no more than two pages in length, and 12-point Arial font.

1. Describe how your background, experience, education, and/or training in network architecture configuration make you qualified for this position.
2. Describe your experience with network management solutions, routers, and switches (be specific).
3. Describe your experience working in a team environment and how you communicate with others.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

- Network maintenance
- Operations
- Implementation experience
- Verbal and written communication skills
- Be dependable, accurate, and team oriented.

Benefits

Newer gated campus located close to Downtown Sacramento; offers free parking, electric vehicle charging stations, gym, on-site Bistro, and is close to a light rail station. Close to bike/walking paths along the American River.

Benefit information can be found on the CalHR website and the CalPERS website.

Additional Application Submission Requirements

Interested individuals shall submit a Criminal Record Supplemental Questionnaire and a Statement of Qualifications with their STD. 678 Employment Application. Hard copy applications must also include the classification title, job control number (JC-526287) and/or position number 388-043-1401-958 on the application.

It is required to submit work/employment experience, dates, hours worked, supervisor names and supervisor phone numbers on the application in descending order, starting with your current job. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed state application may not be considered.

Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, the Equal Employment Opportunity page, your Social Security Number, birth date, driver’s license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position.

Although the intent is to fill this vacancy as soon as possible, the exact duration of the selection process can vary and is unknown at this time.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Criminal Record Supplemental Questionnaire
• Statement of Qualifications - A Statement of Qualifications (SOQ) is REQUIRED and MUST be submitted with your application to be considered for this position. Applications received without the SOQ will not be considered. Resumes in lieu of the SOQ will not be considered. Refer to the Special Requirement Section of this job posting for the SOQ questions.