Intake Representative (Call Center - Onsite)

 Intake Representative (Call Center - Onsite)
Wilshire Law Firm, is a distinguished, award-winning legal practice with over 15 years of experience, specializing in Personal Injury, Employee Rights, and Consumer Class Action lawsuits. We are committed to upholding the highest standards of Excellence and Justice, we are United in our dedication to achieving the best outcome for our clients.

The Opportunity

Our Intake department is the first point of contact for potential clients. The Intake Representative responds to questions from potential candidates, listens to, gathers and documents all relevant information. This role requires the ability to be empathetic and understanding while letting potential clients know how the firm can meet their needs.
This position has the potential to earn bonuses of over a thousand dollars a month if goals are met.

Training & Work Schedule (Includes Holidays & Weekends)

• Training Schedule:Â Monday - Friday from 8:30am - 5:30pm (3 weeks)
• Shifts Days: Tuesday – Saturday, or Sunday - Thursday.
• Shifts: 10:00am-7:00pm, 12:00pm - 9:00pm, 3:00pm - 12:00am, or 11:00pm - 8:00am

Accountable for

• Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure they feel seen and heard.
• Work with the firm’s intake management team to determine viability of potential cases.
• Be a closer, someone who can entice clients and relate to them and encourage them to sign on with our firm.
• Build relationships with potential clients and vendors.
• Deliver customized, targeted sales strategies to ensure monthly goals are met.
• Update the firm’s database in a timely manner with accurate data.
• Upload and share pertinent documents appropriately.

Qualifications

• Minimum of two years’ experience in sales, customer service, or call center.
• Strong organizational, written, and verbal communication skills required, including the ability to be empathetic yet persuasive.
• Ability to multi-task and type at least 40 wpm while speaking with potential clients.
• Competitive and motivated to surpass set goals.
• Available shifts are based on company needs including 10a-7pm, 12n-9pm, 3pm-12 midnight, or 11p-8am.
• Ability to work weekends, overtime, holidays, and on-call as necessary.

Compensation Â

• $23-$27 per hour depending on experience, plus performance based incentives

Benefits

• Bonus eligible when targets are met.
• Paid time off and paid holidays.
• Opportunities for growth and advancement.
• Team outings and sponsored events.
• Referral bonus program.
• Firm-paid Medical HMO with affordable HMO and PPO upgrades.
• Low-cost Dental and Vision plans.
• Paid Life and AD&D insurance.
• 401k.
• FSA (Flexible Spending Account).
• EAP (Employee Assistance Program).
• Pet Insurance.

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Strive for Excellence. Foster Unity. Fight for Justice.

Wilshire Law Firm celebrates being an equal employment opportunity provider to all people in accordance with all applicable laws. We are committed to providing reasonable accommodations to assist individuals with disabilities during the application process and to facilitate their performance of essential job functions throughout their employment.

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