ITS Lead

ITS Lead

Salary Range: $95,000 to $116,000 per year

Ops Tech Alliance (OTA) is seeking an IT Support (ITS) Lead to provide the highest level of end-user support on a multi-site IT services contract supporting the Defense Language Institute Foreign Language Center (DLIFLC) at the Presidio of Monterey, CA. The ITS Lead handles service requests escalated from lower tiers and develops solutions for complex network, desktop, and server problems. This position is contingent upon contract award.

Responsibilities

• Provide Tier 3 support onsite, remotely, by phone, and via email for complex desktop, server, and network issues.
• Analyze existing systems and make proactive recommendations for improvements.
• Develop, maintain, and implement systems, applications, and networking configurations.
• Lead and mentor Tier 1 and Tier 2 technicians across DLIFLC sites.
• Coordinate with Network, Cybersecurity, DevOps, and Data Center teams to restore service and resolve root causes.
• Maintain documentation, knowledge base articles, and standard operating procedures.

Required Qualifications

• BA/BS from an accredited college or university with 5+ years of related experience, OR AA/AS with 7+ years, OR 9+ years of related technical experience in lieu of degree.
• Active IAT Level II certification (one of: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, or SSCP) plus applicable CE/OS certification.
• Windows or Apple Certified Technician.
• Advanced knowledge of current Microsoft desktop and server operating systems, including Microsoft SQL, Exchange, SharePoint, and other server applications.
• Advanced knowledge of computer and server hardware; familiarity with network troubleshooting.
• Hands-on experience with Ivanti Management Suite (or equivalent ITSM platform), Microsoft SCCM, or Jamf Pro.
• U.S. Citizenship; ability to obtain and maintain a Common Access Card (CAC).

Desired Qualifications

• Prior DoD or Army IT services experience, ideally at DLIFLC or similar training environment.
• ITIL Foundation certification.
• Experience supporting mixed macOS, Windows, and iOS fleets at scale. • Active Secret clearance (a plus, not required).

Company Overview

Ops Tech Alliance (OTA) was founded by former National Security and Special Operations professionals with over 100 years of combined experience and was formed with a singular focus: to bridge the gap between operations and technology to enable mission success. We are a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).

Team Member Benefits

• Competitive Pay
• Paid Time Off
• Tuition Assistance
• Medical, Prescription, Dental & Vision Coverage
• Life Insurance
• Work-life Balance

Our employees have achieved incredible things working on some of the most important technology and security projects in locations around the world to safeguard national security. We focus on hiring top talent and we want you to join our team.

OTA is an Equal Employment Opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.