Landscape Design Scheduler/Call Center Representative

Job Description

Job Description

Please apply directly on our website: -design-scheduler

“Gardening without Guesswork”

Armstrong Garden Centers, serving 130+ years, is a leader in the Garden Center Industry and is on the search for exceptional individuals to work in our nursery. Are you driven? Passionate? Willing to Serve? Our comprehensive program includes training to provide you the seeds of knowledge to be successful with us!

Overview:

The Landscape Design/Call Center Representative is an essential part of the landscape division and works with the Manager to schedule all appointments for landscape designers and help stores schedule garden consults. The position also responds to customer inquiries as needed as the call center representative.

Duties & Responsibilities:

1. Receive customer design and garden consultation purchase info from store form or online web form.

2. With use of designer schedules, pick designer by areas covered and specific designer schedules in relationship to store the LD is purchased.

3. Assign the customer date and time, by email or phone contact, with info letter. This is to be done within 48-72 hours. Phone is the preferred method and email as needed and to follow up.

4. Interact via email and/or phone with customer replies and follow ups, to achieve a final confirmation back and list on master planner as the appointment is confirmed.

5. From designer personal calendar, knows and maintains installations scheduled, plan presentations, PTO, repair and recovery dates and times.

6. Maintain schedules in each designer’s master planner and incorporate the above data to include all necessary information on the Outlook calendars used on the designer laptop and iPhone.

7. Work with stores to ensure store consultations are scheduled and customers are contacted with the appointment times for each store’s available consultant.

8. Maintains the store consultant roster to ensure accuracy in assigning store consultations and notifying the store of purchase and necessity of the store to schedule.

9. Enter all customer data into Aspire to ensure customer is tracked appropriately.

10. Answer all incoming phone calls to the call center and respond appropriately.

11. Orders bulk material from Southwest Boulder and Whittier Fertilizer Company and tracks SWB purchases. Includes creating the purchase orders.

12. Works with customers to collect final payments and refunds for Landscape designs, extra hours, ProCare, etc.

13. Assists in creating estimates for designers.

14. Accepts other responsibilities as assigned.

Education and/or Work Experience:

• Has one (1) to three (3) years work-related experience
• Has a High School diploma or equivalent (GED).
• Has basic accounting knowledge.
• Has an established level of Horticultural knowledge/plant ID.

Specialized Skills and Knowledge:

• Has a high level of interpersonal skills to communicate well with customers and employees.
• Is able to multi-task.
• Is able to sit and/or stand for long periods of time.
• Is able to lift 20 lbs. occasionally.
• Has the ability to use a 10-key calculator.
• Has the ability to organize and prioritize work and meet deadlines.
• Familiar with POS system.
• Intermediate level of skills in Outlook, Word, and Excel.
• Has strong computer skills.

We have great benefits!( Benefits available to full-time associates )

• Major medical, dental, and group benefits
• Paid holidays and paid vacation
• Participation in the Employee Stock Ownership Plan (ESOP)
• 401K

Together, Armstrong Garden Centers and Pike Nurseries is the largest independent retail garden center in the United States. With over 50 retail, wholesale and production facilities in California, Georgia and North Carolina, Armstrong and Pike are leaders in every facet of the green industry. Our pride of ownership can be seen in all that we do – from our exceptional services to our quality plant material all of which are out-shined by the fabric of our company and reason for our success – our associates.

Company Description

Together, Armstrong Garden Centers and Pike Nurseries is the largest independent retail garden center in the United States. With over 50 retail, wholesale and production facilities in California, Georgia and North Carolina, Armstrong and Pike are leaders in every facet of the green industry. Our pride of ownership can be seen in all that we do – from our exceptional services to our quality plant material all of which are out-shined by the fabric of our company and reason for our success – our associates.