Staff Executive Technical Support Analyst POST NUMBER: 461046
Responsibilities
- Provide primary technical support for C-Suite Executives and Assistants across desktop, remote, video conferencing, and events.
- Troubleshoot and resolve complex software, hardware, and connectivity issues; implement corrective solutions.
- Handle confidential assignments independently; act as escalation point for unresolved or specialized issues.
- Participate in global projects , ensuring collaboration, accuracy, and timely stakeholder updates.
- Deliver exceptional customer service under pressure; maintain calm and professional demeanor.
- Offer proactive, discreet technical support with minimal disruption.
- Respond quickly, identify root causes , and advise on preventive measures.
- Ensure SLAs are met/exceeded ; maintain knowledge base and process documentation.
- Take on projects independently ; provide input on technology roadmaps for executive needs.
- May supervise limited staff and determine methods for new assignments.
Qualifications
- 10–15 years of C-Suite technical support experience across PC, Mac, iOS, mobile devices, and enterprise tools.
- Minimum Associate’s Degree in computer technology or equivalent.
- Advanced knowledge of Exchange, Active Directory, MS Office, networking fundamentals , and endpoint security.
- Strong experience with video conferencing and collaboration platforms (Cisco, Poly, Slack, Google Suite).
- Preferred certifications: ITILv4, ACMT, CCT, CompTIA .
- Familiarity with AI tools (ChatGPT, Google Gemini, Notebook LM, Writer).
- Proven ability to diagnose, troubleshoot, and resolve issues in fast-paced environments.
- Excellent communication and customer handling skills ; ability to work independently and in teams.
- Flexible availability and occasional travel for offsite meetings or emergencies.
- Military IT background a plus.
Recommended Jobs
Loan Setup & Disclosures Specialist
About JMAC Lending: With over 25 years of experience, JMAC Lending has been dedicated to enhancing the client experience through our cutting-edge products, outstanding service, and unwavering supp…
Lead Esthetician (Hiring Immediately)
SPA LEAD ESTHETICIAN Yountville, CA Nestled on 22 acres of breathtaking landscapes in the heart of Napa Valley, Estate Yountville is not only a luxurious retreat but has also been named one of th…
Lead Right of Way Agent
Short Description: Bowman has an opportunity for a Lead Right of Way Agent to join our team on a hybrid basis in San Diego, CA. At Bowman, we believe in creating opportunities for aspiring people …
Associate - Land Use & Environmental
A well-established California midsize law firm is seeking a Land Use & Environmental Associate with 3–5 years of experience to join its expanding practice group in Los Angeles, Oakland, or San Diego.…
Custodian
Location/Site: San Juan High School Number of Openings: 1 Position Type: Permanent Salary: $19.72 - $24.79 per hour (+ $0.43 Hourly Shift Differential) CSEA Operations Salary Schedule …
Physical Therapy Technician
Overview: Progressive Physical Therapy is a member of the Confluent Health family of physical and occupational therapy companies that is transforming healthcare by developing and educating today’s …
Operational Buyer Direct III
Job Responsibilities: Monitor & track supplier performance and feedback to strategic buyers and/or category managers Support the implementation of supplier changes and other initiatives led by …
Accounting Administrator I (Specialist)
Job Description and Duties Are you ready to expand your career to help support and improve California's statewide FI$Cal system? Then come join our team as a go-to expert for FI$Cal users and keep…
Registered Nurse ( RN )
Brief Overview: # Position: Registered Nurse ( RN ) # Shift: Evening Shift | 3PM - 11PM | Full-Time # Hourly Pay Range: $30.00–$39/hour (based on experience) # Sign-On Bonus: $12,000 # Extras:…
Traveling Construction Superintendent - Inland Empire, CA
Summary: The Superintendent is responsible for overseeing all on-site construction activities, ensuring projects are delivered safely, on time, and to the highest quality standards. You will lead sub…