Program Coordinator - TOPS

Job Announcement

The Community Youth Center of San Francisco (CYC) provides education, leadership development, behavioral health, intervention, street outreach, and workforce development services to San Francisco youth and their families. CYC envisions empowering young people to reach their highest potential as individuals and to develop a positive self/cultural identity. Our mission is to empower and strengthen a diverse population of high-need youth and their families by providing comprehensive youth development through education, employment training, advocacy, and other supportive services.

Title: Program Coordinator - TOPS
Salary: $28.00 - $31.00 per hour (plus Benefits)
Reports to: Program Manager
Status: Full-time; Non-Exempt; 40 hours/week

POSITION DESCRIPTION
CYC's Transition Opportunities and Programs for Success (TOPS) Program focuses on uplifting and motivating youth ages 14-24 with limited English language skills. Under the supervision of the Program Manager, the TOPS Transitional Age Program Coordinator will be responsible for providing youth who are English Language Learners with case management, job and college readiness skills development, social emotional support, and acculturation guidance.

DUTIES AND RESPONSIBILITIES

• Develop curriculum and facilitate job and college readiness skills training workshops.
• Assess participants’ strengths and barriers and develop individualized action plans that address their academic, career, and personal development goals.
• Coordinate college and corporate tours to expose high school and TAY youth to post-secondary education and career pathways.
• Provide case management and referral service to high-need youth and young adults, assisting with job placement.
• Collaborate with CYC’s Workforce Development component to deliver job readiness services and internship opportunities.
• Build and maintain partnerships with colleges such as CCSF and programs like EOPS to support college access and preparation.
• Maintain an up-to-date list of transferable college credits and employment opportunities aligned with participant goals.
• Organize and lead a community service-learning project to foster civic engagement and leadership skills.
• Coordinate and facilitate sessions for summer boot camps to prepare youth for the school-to-career pipeline.
• Enter and maintain accurate data in the agency’s data management system and track program outcomes.
• Attend all required program and agency-wide meetings and trainings.
• Complete timely and accurate documentation and reports as required by funders and agency standards.
• Refer youth to appropriate internal and external resources to address various social, academic, and emotional needs.
• Support agency-wide community events and initiatives.
• Perform other duties as assigned by management.

QUALIFICATIONS:

• Bachelor’s Degree from an accredited four-year college or university, or a minimum of 2+ years of experience delivering youth development programs.
• Ability to work with ethnically diverse low-income youth and TAY, as well as English language learners, to provide social and emotional support.
• Experience in planning and conducting workshops for youth and parents.
• Familiarity with working alongside community-based organizations and private sector partners.
• Bilingual in English and Cantonese/Mandarin is REQUIRED .
• Ability to work both collaboratively in a team and independently in a fast-paced, high-pressure environment.
• Strong knowledge of the college system and academic pathways.
• Passion for promoting academic success and college readiness.
• Demonstrated strong organizational and facilitation skills.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite, Google Workspace, Zoom, and other relevant technology platforms
• Enthusiasm for promoting academic achievement and college-to-career education.
• Ability to model professionalism, responsibility, a strong work ethic, and positive character for youth and staff.
• Strong organizational and collaboration skills.
• Willingness to work evenings and weekends, as needed.
• Able to lift or move up to 25 lbs.

CYC is an Equal Employment Opportunity employer and will not discriminate against any applicant or employee on the basis of race, age, religion, gender, marital status, national origin, citizenship, ancestry, physical or mental disability, veteran status, sexual orientation, or any other basis recognized by federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.