Accounts Receivable Collections Specialist

**All correspondence will come directly from Imperial Dade and not a personal email address.**

• As part of a team, you will be responsible for managing and collecting outstanding overdue accounts, resolving customer billing issues, managing credit risks, and reducing accounts receivable
• Ensure daily customer contact (emails and phone calls) for collection of open receivables
• Accountable for reducing delinquency for assigned accounts in order to reduce company DSO
• Reconcile customer accounts and report any discrepancies (including skips and short pays) to the Senior Collector or Supervisor.
• Research and resolve customer disputes and complaints in accordance with pre-determined SLAs
• Maintain clear and cohesive notes/documentations/forms related to all open and pending receivable balances being pursued
• Provide Proof of Deliveries to customers that are disputing receipt of materials shipped
• Represent the company in a professional manner by providing exceptional customer service to our internal and external customers, as well as ensuring proper escalation processes are followed when needed.
• As needed, run and print lockbox deposit checks and post cash correctly to customers' accounts.
• Process credit card payments
• Work with Collections supervisor to generate month-end reports to Senior Management
• Complete all other tasks as assigned by management

• Excellent communication (written and verbal) and negotiation skills
• High School Diploma required
• 2+ years of experience as a Collections Specialist or similar role
• MS Office Suite, including Excel
• Proven ability to shift priorities and multitask when required
• Strong organizational skills
• Ability to work on and reach targets independently
• Comfortable working with targets, deadlines, and competitive goals
• Proven experience in a high-volume environment