Room Houseperson

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Position Title: Room Houseperson

Department: Housekeeping Company Overview: Perched four blocks above the Santa Monica shoreline, Le Méridien Delfina Santa Monica offers a superior access point to Los Angeles. Le Méridien Delfina Santa Monica is conveniently located just a few blocks from downtown Santa Monica's engaging collection of shops, entertainment and restaurants and less than eight miles from Los Angeles International Airport. The area's main leisure attractions, including the Santa Monica Pier, Third Street Promenade, Getty Museum, Getty Villa and Venice Beach are all within steps of Le Méridien Delfina Santa Monica

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Maintain guest corridors and linen closets and other assigned areas in accordance with the standards established by the property.

Scope of this Position:

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas
  • Ensure security of any assigned keys and radio.
  • Review assignment sheet and update completed assignments. Check with Supervisor and Housekeeping office for additional assignments throughout the shift.
  • Review assigned area and complete general removal of any trash or debris.

. Replace shower curtains as needed

. Replace duvets as needed

. Move bed mattress to replace bed skirts as needed

. Clean light covers

. Clean balcony windows

. Mop balcony and clean balcony glass

• Stock cleaning linen closets with designated supplies and equipment.
• Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
• Clean designated areas with proper chemicals, tools and equipment.
• Ensure that nothing is stored in stairwells.
• Transport any food and beverage trays/items in public areas to service areas.
• Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
• Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor. Dust and polish all woodwork.
• Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
• Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.
• Clean all lamps, light fixtures and light switches; check for proper working condition.
• Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned.
• Remove dust, grease and smears from house/public phones and reposition properly. Replace soiled/damaged phone books.
• Remove dust on drapes weekly and realign to correct position daily.
• Inspect condition of planters and plants; remove debris, polish planters.
• Remove dust, dirt, marks and fingerprints from doors and door frames.
• Remove stains, scuff marks, and dust from baseboards, ledges and corners.
• Polish all brass surfaces.
• Empty trash containers, ashtrays and ash urns in public areas.
• Remove trash; debris and cobwebs from balconies/patios.
• Empty vacuum cleaner bags, replace and clean machines.
• Remove soil, dirt, soap build-up and hair from public and employee bathroom mirrors, vanities, sinks, toilets/urinals, shower walls, shower curtains and floors.
• Replace facial and toilet tissues, paper hand towels, soaps in correct amount and location.
• Stock vending machines in public and employee bathrooms.
• Sweep front entrance daily.
• Sweep and rinse off the pool deck daily.
• Remove soiled towels from pool area and return them to Laundry.
• Report any damages or maintenance problems to the Supervisor.
• Turn over any lost and found items to the Supervisor.
• Ensure security of hotel property.
• Stock Housekeeping department supplies.
• Other duties as assigned.

• Must be self directed, motivated and demonstrate exceptional customer service and interpersonal skills.
• Excellent ability to communicate clearly, concisely, and openly in all interactions.
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Flexible schedule to accommodate needs of a 24/7 work environment, including weekends, evenings, and holidays.
• Thrives in a fast-paced team-oriented environment.

Skills/Knowledge Required:

• Must possess a positive attitude
• Must be energetic and outgoing
• Must be service oriented
• Must be a team player
• Must be able to multi-task

Physical Requirements:

Bending, reaching, lifting, and standing for long periods of time

Must be able to stand and exert well-paced mobility for up to 4 hours in length

Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks

Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis

Must be able to lift up to 75 lbs.

Qualified Candidates will possess the following:

Education: High school or equivalent education preferred.

Experience: At least 1-year experience in a similar position in a luxury hotel preferred

Grooming: All colleagues must maintain a neat, and well groomed appearance (specific standards will be provided)

The expected pay range for this position starts at $21.59- $25.40 after 90 days.

Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. If you are interested in working for a company with endless opportunities for advancement and growth, please apply online:

Employer will consider all qualified applicants in a manner that adheres to the regulations and requirements of the Fair Chance Ordinance.

EOE