Accounts Receivable Customer Service Representative - Medico LB

Job Summary:

An Account Receivables Customer Service Representative provides customer support and service to meet the needs of our Medico Healthcare Linen Service customers. Provides excellent Customer Service while conducting customer transactions, resolves issues and addresses needs fairly and effectively, while demonstrating Medico Healthcare Linen Service values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences.

Job Description:

• Provides excellent customer service


• Accurately documents all calls.


• Engages and collaborates with other departments


• Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectations


• Handle customer inquiries and complaints


• Provide information about the products and services


• Troubleshoot and resolve product issues and concerns


• Document and update customer records based on interactions


• Develop and maintain a knowledge base of the evolving products and services


• Ensures collections of credit card payments, checks and cash, and NSF checks

• Posts customer payments by recording cash, checks, and credit card transactions.


• Posts revenues by verifying and entering transactions form lock box and local deposits.


• Updates receivables by totaling unpaid invoices.


• Protects organization's value by keeping information confidential

Requirements:

Education:

· High school diploma or equivalent (Preferred)

Skills:

· Ability to communicate effectively to a diverse group of people

· Ability to work independently and to oversee work of others

· Excellent oral and written communication and training delivery skills

· Knowledge of processing and protocols of the production plant

· Results orientated and driven work style

· Basic understanding of records, inventories, and other routine documentation used in the production plant

Physical:

· Must be able to wear Personal Protective equipment (PPE) for extended periods of time.

· Must be able to sit for long periods of time

· Manual dexterity required

· Physically able to lift up to 20 lbs, carry up to 20 lbs, and move up to 20 lbs.

This job description is not intended to be all-inclusive, and employees will also perform other duties as assigned by management as required.

Medico Healthcare Linen Service reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.