Hospital Manager
- Supervises the staff within all hospital support departments; achieves and maintains all labor goals.
- Hires and trains office and technical clinic support staff; responsible for new hire paperwork.
- Reviews work performance of direct reports, constructively delivers feedback, resolves personnel issues, and discussions with the Regional Manager weekly.
- Conducts timely performance appraisals.
- Documents and reports accidents; files appropriate reports.
- Writes policies/procedures relating to all technical aspects of the hospital and presents for approval.
- Manages schedules for technical and administrative staff coordinates the DVM.
- Monitors Workforce Management for missed punches and management of overtime hours daily.
- Administers the daily operations.
- Works with the PetVet Care Centers support team to ensure compliance with all administrative responsibilities.
- Monitors budgets, purchases equipment and supplies, and oversees the maintenance of the facility.
- Responsible for submitting contract veterinarian invoices, submitting all local vendor invoices, ensuring invoice accuracy, and obtaining w9’s from local vendors.
- Assists in resolving issues with pet owners where appropriate.
- Reviews revenue, labor, and employee issues with the PetVet leadership on a weekly conference call; achieve goals set in each area.
- Responsible for all local accounting functions; ensure daily financial information is accurate.
- Oversees the management of the inventory and ensures proper documentation and systems are in place.
- May establish and oversee billing practices; reviews and maintains the accuracy of billing and oversees charge capturing.
- May be responsible for contracts or negotiations with insurance providers.
- Maintain compliance of current licensure and the display of the same. Maintaining updated licenses for DVMs.
- Performs other duties and responsibilities as assigned by the Manager.
- Analytical skills; strong ability to analyze information quickly and efficiently as it relates to the hospital’s finances.
- Strategic planning; the ability for financial forecasting, marketing plans, and long-term plans for the growth of the practice.
- Leadership; ability to effectively manage and direct hospital staff towards a common goal.
- Decision-making skills; possess the ability to make good decisions, solve problems, and decide on essential matters.
- Communications; demonstrate the ability to communicate, orally, and in writing, effectively to convey necessary information to hospital staff.
- Resourcefulness and adaptability; the ability to take the initiative and get things done as well as the ability to adapt to changes or new information.
- Compliance; ability to understand and manage important compliance regulations and requirements of the hospital.
- Planning and prioritizing; must be able to organize work efficiently, set priorities, and establish plans and timetables for achieving goals.
- At a minimum, five years of direct office management experience, including at least two years of supervisory experience is required.
- May consider an equivalent combination of education, certification, training, and/or experience.
- Ability to provide customer service in a courteous, prompt, and efficient manner.
- Computer proficiency in using Microsoft Office products (Word, Outlook, and Excel) and applicable organization-specific software.
- Establish and maintain productive and cooperative working relationships.
- Active time management and organizational skills to complete work promptly.
- Excellent communications skills both orally and in writing.
- Must be flexible with scheduling and able to work some weekends and holidays.
- Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.
- Depending on the functional area of assignment, tasks may involve extended periods at a keyboard or workstation and/or extended periods standing and/or walking.
- May include some climbing, balancing, stooping, kneeling, crouching, or crawling.
- Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds).
- Other duties and responsibilities as assigned by management.
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