Office Customer Service Associate (Dispatcher)

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We are a local, family owned Service Plumbing company in Sonoma County that is looking for a Administrative Assistant /Dispatcher that possesses a go-getter, upbeat attitude with a welcoming & cheery demeanor to perform a variety of administrative and customer relation tasks. This position's main focus is to maintain all aspects of Customer Relations, which would include answering incoming calls, managing the Service Techs daily schedules along with seeing job needs through and assisting in other admin related tasks as needed. This position for now, is part time. We will need someone for approximately 24-29hrs a week - Monday, Wednesday & Friday's 8:30am to 5pm (8hrs per day). Most Saturdays each month from 9am-2pm (5hrs)

Duties & Responsibilities of Administrative Assistant /Dispatcher include but are not limited to:

• Answer and direct incoming phone calls
• Organize and schedule appointments for several service tech's
• Be able to deal with evolving schedule changes
• Input customer info into our CRM software as well as keep handwritten records
• Write and distribute email, correspondence memos, customer profile or job notes letters, faxes and forms
• Work close with the Service Techs as a support tool to see the job through such as - ordering parts, following up on parts or other sub-trades etc
• Maintain a filing system
• Handle requests and inquiries from manager(s) and or fellow coworkers
• Drafting and sending out Thank you Cards
• As the position evolves, other responsibilities may be given

Skills

• Call center, customer support, dispatching or CRM software experience is helpful but not required.
• Knowledge of general office systems and procedures
• Knowledge in MS Office (Outlook, Word, Excel Etc) a plus.
• Time management skills and the ability to prioritize work to adhere to deadlines
• Ability to multi-task and manage multiple projects.
• Attention to detail and problem solving skills
• Hard-working team player, dedicated to exceptional customer service.
• Good written and verbal communication skills
• Ability to work independently, including the ability to read, understand and complete scopes of work with limited supervision.
• Be willing to occasionally work extra to cover for employees taking time off.
• High School degree; additional qualification as an Administrative assistant or dispatcher will be a plus.
• Must enjoy answering phones.
• Very important - knowing how you learn or retain process' is a must.

Pay - Depends on experience

If position turns into full time, we offer company paid contribution to health & life insurance benefits as well as a Retirement Plan. Some holidays paid and paid sick time.

Job Type: Part-time

Pay: $20.00 - $22.00 per hour

Expected hours: No more than 29 per week

Experience:

• Customer Service phone and scheduling: 1 year (Preferred)

Ability to Commute:

• Rohnert Park, CA 94928 (Required)

Ability to Relocate:

• Rohnert Park, CA 94928: Relocate before starting work (Required)

Work Location: In person