HR Shared Services Representative, Associate|12377
Job Responsibilities:
- Documents accurate case notes for straightforward inquiries following each phone call, webportal chat, or online employee case submission; opens case management tickets for any unresolved issues and refers case to the appropriate expert for problem resolution.
- Uses FAQs, scripts, and applies basic HR knowledge to assist employees at all levels; searches HR webportal and knowledge base system for relevant information to provide answers to employee questions.
- Assists customers with any problems encountered while using HR self-service tools for employee transactions (e.g., data changes, onboarding, separations, benefits administration, performance management, compensation, job postings, etc.); displays candor, respect, and fairness.
- Answers basic inquiries for industry leading Human Capital Management Tools such as Workday modules, ServiceNow, Bswift, Eightfold, etc.
- Contributes to the design and implementation of improvements to assigned planning processes, tools, and methods and drives standardization with support and guidance from Program Managers.
Skills:
- 1+ year of HR Shared Services or Human Resources work experience.
- Experience with Human Capital Management Tools such as Workday modules, ServiceNow, Bswift, Eightfold, etc.
Education/Experience:
- Bachelor’s degree in business administration/management, Human Resources, or related field.
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