Sr. Manager, Incident Investigations

Requisition ID # 166323 

Job Category: Compliance / Risk / Quality Assurance 

Job Level: Senior Manager

Business Unit: Electric Engineering

Work Type: Hybrid

Job Location: Oakland

Summary: As the Senior Manager of Incident Investigations, you oversee investigations tied to safety events, operational failures, and potential regulatory risk. You ensure that every investigation, from Electric Incident Reports (EIR) to major operational events, is handled with consistency, objectivity, and rigor. With deep technical and regulatory expertise, you bring a structured approach to root cause analysis, corrective action development, and defensible documentation that strengthens PG&E’s safety culture and compliance posture. Your work reinforces PG&E’s commitment that Everyone and Everything is Always Safe, advancing enterprise learning, transparency, and continuous improvement across investigations.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors. ​

A reasonable salary range is:

• Minimum Base Salary (Bay Area) $147,000.00
• Mid Base Salary (Bay Area) $199,000.00
• Maximum Base Salary (Bay Area) $251,000.00

Responsibilities:

• Lead Enterprise Investigation Strategy: Direct and oversee investigations of electric compliance incidents, ensuring timely, consistent, and objective root cause evaluations that meet regulatory and operational standards
• Grow and Empower Teams: Hire, mentor, and lead a high-performing team of investigators and reviewers, fostering a culture of ownership, accountability, and continuous improvement
• Standardize Investigative Methodologies: Implement consistent investigation practices and tools, reinforcing defensibility, operational relevance, and enterprise alignment
• Drive Cross-Functional Alignment: Partner with Compliance, Safety, Legal, Operations, and CAP teams to ensure findings translate into field learnings and meet regulatory expectations
• Oversee Case Review and Closure: Facilitate peer reviews and Corrective Action Review Boards (CARB), ensuring investigation quality, documentation integrity, and clear resolution
• Advance Organizational Learning Through Data: Monitor investigation outcomes to identify systemic risk patterns and escalate enterprise issues for targeted mitigation, training, or audit response
• Enhance Investigative Tools and Processes: Lead initiatives to improve investigation workflows, reporting systems, and traceability across records to strengthen visibility and efficiency
• Communicate with Clarity & Authority: Deliver high-impact summaries and insights to senior leaders and regulators, translating complex incidents into clear, actionable narratives

Qualifications

Minimum:

• Bachelor’s degree or equivalent experience
• 8 years’ experience with electric utility or related program
• 5 years’ experience as a program or project manager

Desired:

• Bachelor’s degree- Engineering, Safety Management, or related field
• Master’s degree- Engineering, Safety Management, Business Administration (MBA), or related field
• Certification in Root Cause Analysis (e.g., TapRooT®, Cause Mapping, or equivalent)
• Professional Certified Investigator (PCI – ASIS)
• Certified Fire and Explosion Investigator (CFEI)
• Professional Engineer (P.E.)
• Lean Six Sigma Certification
• Strong understanding of incident investigation principles within electric utility operations, including safety, reliability, and regulatory implications
• Proficient in cause evaluation methodologies and skilled in assessing system-level contributors to operational failures
• Proven ability to lead fact-based, neutral investigations and synthesize complex inputs into actionable, credible findings
• Strong communication and stakeholder engagement skills with ability to interface across frontline operations, senior leaders, and legal counsel
• Familiarity with CPUC reporting standards, internal compliance procedures, and CAP program integration
• Ability to manage multiple open cases under time-sensitive conditions with precision and judgment
• Experience in leading, coaching, and developing a complex team of investigators, facilitating training, and leading peer or cross-functional review programs
• Expertise in managing numerous data sources and processes related to investigative case tracking systems, data visualization platforms, and compliance reporting tools