Tennis Operations Manager (PACIFIC PALISADES)

Position Title: Tennis Operations Manager

Department: Tennis Administration

FLSA Designation: Exempt (Salary)

Directly Reports To: General Manager/COO

ABOUT THE POSITION

The Tennis Operations Manager plays a critical role in ensuring the smooth, consistent, and compliant operation of the Club’s tennis facilities. This position oversees day-to-day operations, ensures adherence to Club policies, supports exceptional member and guest experiences, supervises the Tennis Concierge team, manages retail shop operations, and coordinates maintenance projects across all courts. This position does not teach lessons or clinics. This position is managing the day-to-day activities of the tennis operations.

The Tennis Operations Manager works closely with the Director of Tennis to support programming, events, coaching operations, and overall service excellence within the Tennis Department. As well as collaborates with the Restaurant Manager and Executive Chef on overall service standards and operational policies of the Tennis Grill.

JOB RESPONSIBILITIES:

• Ensure full compliance with all Club tennis policies, including guest/lesson eligibility, check-in procedures, court usage, safety rules, and operational standards.
• Serve as the primary point of contact for resolving policy-related discrepancies, member concerns, or guest eligibility issues.
• Conduct regular audits of guest visits, lesson logs, court bookings, and staff adherence to procedures.
• Train and hold staff accountable to established Club standards.
• Respond promptly and professionally to member and guest inquiries, complaints, or service issues.
• Work collaboratively with the Director of Tennis to address sensitive or escalated situations.
• Work collaboratively with the Restaurant Manager and Executive Chef on overall service levels and member and guest experience of the Tennis Grill.
• Maintain a visible presence around the courts and clubhouse to ensure a welcoming, high-service environment.
• Foster positive relationships with members, promoting consistent service and engagement.
• Directly supervise the Tennis Concierge Team, including scheduling, training, performance management, and workflow coordination.
• Provide leadership and operational support to the retail shop team & tennis grill staff.
• Coach team members to deliver exceptional member service and uphold Club expectations.
• Support onboarding and ongoing training for staff on policies, systems, and service standards.
• Ensure that tennis facilities are well-maintained, clean, and in compliance with safety standards.
• Submit and track maintenance requests through the Club’s work order system.
• Partner with Facilities and outside vendors to coordinate repairs, resurfacing, and improvement projects.
• Work hand-in-hand with the Director of Tennis to support programming, special events, tournaments, and scheduling.
• Assist with budgeting, purchasing, and general administrative workflow for the Tennis Department.
• Prepare and maintain documentation, reports, and operational tracking tools as needed.
• Attend department and Club leadership meetings to represent Tennis Operations.
• Provide regular walkthroughs to identify and address operational issues proactively.
• All other duties assigned by the General Manager that reasonably fall within the scope of the position and department.

Compensation details: 90000-100000 Yearly Salary

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