Front Desk (Lead)

Pilates Studio Front Desk Administrator/Receptionist

Overview:

The Pilates School SF is a thriving, community-focused Pilates school dedicated to promoting wellness, strength, and mindful movement. We are seeking an energetic, highly organized, and personable individual to join our team as a Front Desk Administrator/Receptionist. This role is the face and voice of our school, ensuring every client has a positive and seamless experience from their first contact to their final stretch.

Key Responsibilities:
Client Relations and Sales:

• Warmly greet all clients, instructors, and visitors as they enter the school.
• Answer phones, respond to emails promptly, and manage all client inquiries with professionalism and enthusiasm.
• Assist new clients with registration, school orientation, and membership/package selection, actively promoting school services, classes, and retail products.
• Manage client accounts, including purchases, billing inquiries, and membership freezes/cancellations, escalating complex issues to management as needed.
• Cultivate a welcoming, inclusive, and positive atmosphere for all clients and staff.

Administrative and Operational Support:

• Maintain the daily schedule using the school's booking software (WellnessLiving), managing class/session bookings, cancellations, and waitlists.
• Process point-of-sale transactions accurately for classes, merchandise, and services.
• Ensure the front desk, retail area, and common spaces are consistently clean, organized, and presentable.
• Assist instructors with client check-in, tracking attendance, and distributing necessary information.
• Manage inventory of retail items and school supplies, notifying management when reordering is necessary.
• Perform daily opening and/or closing procedures, including cash reconciliation and securing the premises.

Communication and Teamwork:

• Act as the primary communication link between clients, instructors, and school management.
• Day-to-day support of faculty, upper management, and executive leadership.
• Effectively communicate school policies, promotions, and schedule changes to clients.
• Attend all required staff meetings and training sessions.

Qualifications:

• Experience: Previous experience (1+ year) in a customer service, front desk, or retail environment, preferably within the fitness, wellness, or hospitality industry.
• Technical Skills: Proficiency with booking and point-of-sale software (experience with Mindbody or similar is a strong plus). Proficient in Google Workspace (Docs, Sheets, Email, Chat).
• Interpersonal Skills: Exceptional communication (written and verbal) and organizational skills. Must be professional, reliable, and possess a genuinely friendly and outgoing personality.
• Problem-Solving: Ability to handle client issues and high-pressure situations with calm, tact, and efficiency.
• Physical Requirements: Ability to stand for extended periods and occasionally lift up to 20 lbs.
• Previous Experience: 6 months of Classical Pilates training is highly preferred.

Schedule and Compensation:

• Job Type: Part-Time
• Hours: Shift based assigned on a bi-weekly basis (with two weeks notice).
  • 5:45 am - 10:45 pm M-F
  • 10:30 am - 3:30 pm M-F
  • 3:45 pm - 8:45 pm M-F
  • 8:00 am - 3:00 pm Sat and Sun
• Compensation: $19.18 - $27.00 + Retail POS commissions
• Benefits: Complimentary Pilates classes, retail discounts, sick time off, access to medical benefits and employee incentives (Thrive@Work program and paid-time off)

To Apply:

Please submit your resume and a brief cover letter explaining why you are passionate about wellness and why you would be a great fit for the community to The Pilates School SF.