Digital Network Operator
In this role, you will also collaborate with Digital Network Operators to maintain and create Standard Operating Procedures (SOPs), manage Incident Management tickets, and process match replay requests in support of live and on-demand programming. Additional responsibilities include enabling and disabling Closed Captioning as needed to meet accessibility requirements, as well as performing other tasks as assigned to contribute to the overall success of Tennis Channel's digital operations. This is an opportunity to play an integral part in the heartbeat of our live digital ecosystem, where attention to detail, teamwork, and technical agility are key to delivering the best possible viewer experience.
Our Digital Network Operators work on-site in our Santa Monica, CA office. Our Digital Network Operators work on a rotating schedule that includes nights, weekends, swing shifts and sometimes holidays. Key Responsibilities:
- Support the Tennis Channel+ and Pickleball TV apps as well as FAST channels.
- Operate Tennis Channel's streaming Content Management System.
- Actively monitor all delivery platforms, and FAST channels, including Apple TV, Roku, Amazon Prime, Fubo, etc., to ensure continuous and smooth operations.
- Work on a rotating schedule that includes nights, weekends, and swing shifts.
- Operate the network router to ensure video feeds are being sent to their appropriate destination.
- Actively communicate with third party vendors to ensure services are scheduled and running appropriately.
- Complete pre-event checklists and conduct app/website reviews to proactively identify and address potential issues across platforms.
- Troubleshoot transmission errors, router issues, signal disruptions, and sync issues.
- Execute daily content operations processes, including image replacement and descriptions as well as video replay replacement to maintain high-quality content delivery.
- Identify product or design flaws and collaborate with the product development team to document and escalate all issues related to the Digital Operations Center that impact the consumer experience.
- Respond professionally and effectively to consumer inquiries regarding the DTC products with Tennis Channel Customer Service.
- 3 years of experience in live streaming operations desired
- 5 years of experience in broadcast television is a plus
- Extensive experience operating Content Management Systems for live streaming
- Understanding of live sports broadcast is a plus
- Understanding of Broadcast Master Control and Transmission
- Strong understanding of digital delivery platforms and protocols
- Must be able to process information from many different sources such as transmission vendors, league offices, as well as Tennis Channel internal teams.
- Experience operating Amagi Cloudport a plus
- Experience with SRT, HLS, and DASH, desired
- Deep operational knowledge of Apple TV, Roku, Tablets, iPhones, Androids, iPads, laptops, and Smart TV's
Pickleballtv (PBTV) is the 24-hour television home of America's fastest growing sport. With coverage of tournaments throughout the year, the network offers 1,000 plus hours of live matches from the game's top professionals and biggest stars. PBTV also provides viewers with first-class instruction, exclusive lifestyle programming and studio news content and more. About Tennis Channel Tennis Channel is the media home to two twenty-four-hour television networks, a subscription streaming service, online magazine and podcasts dedicated to the sport and its unique lifestyle. The tennis-media hub is home to every aspect of the wide-ranging, worldwide tennis community. Tennis Channel is carried nationwide by every one of the top ten pay-TV service providers. About Sinclair Sinclair, Inc. (Nasdaq: SBGI) is a diversified media company and a leading provider of local news and sports. The Company owns, operates and/or provides services to 178 television stations in 81 markets affiliated with all major broadcast networks; owns Tennis Channel, the premium destination for tennis enthusiasts; multicast networks CHARGE, Comet, ROAR and The Nest. Sinclair's AMP Media produces a growing portfolio of digital content and original podcasts. Additional information about Sinclair can be found at About the Team The life-blood of our organization is our people. We have a compelling story, a goal-oriented culture, and we take really good care of people. How good? Here is a glimpse: great benefits, open-door policy, upward mobility and a strong desire to see you succeed. Ready to be part of a winning team? Let's talk.
The base hourly compensation range for this role is $34.60 to $38.14 per hour. Final compensation for this role will be determined by various factors such as a candidates' relevant work experience, skills, certifications, and geographic location. Full time positions are eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, sick leave, vacation time, personal time, parental leave and employee stock purchase plan. #tennis
Recommended Jobs
Clinical Reviewer - (Remote in California)
Company Overview: Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value …
Travel Registered Nurse ICU Job
Job Overview TLC Nursing Associates, Inc. is seeking a highly skilled Registered Nurse (RN) – Intensive Care Unit (ICU) to provide specialized nursing care to critically ill patients. The ICU RN …
San Francisco Unified School District, Deputy Supt, Ed Services
WHO WE ARE The San Francisco Unified School District (SFUSD) is the seventh largest school district in California, serving more than 50,000 students who speak more than 44 documented languages acr…
Maintenance Technician - Airport Equipment & Passenger Boarding Bridges
Maintenance Technician II – Airport Equipment & Passenger Boarding Bridges Location: Los Angeles, CA (LAX area) – 100% onsite Schedule: Full-time hours, must be flexible for weekdays and we…
Contract Manager III
Job Responsibilities: ~ Conduct compliant assessment, analysis, drafting, review, and negotiation of contractual documents. ~Negotiate optimal contract terms while balancing risk exposure and dep…
Systems Test Engineer
Roles & Responsibilities Job Description • Work with other test engineers to write test procedures, user manuals and test protocols • Build and verify test fixtures • Provide support to cont…
Pool Host/Hostess - Regent Santa Monica Beach
About Us: Regent Santa Monica Beach, part of IHG Hotels & Resorts' luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a gen…
Customer Service Advocate
Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor the use and misuse of …
Saftey Manager (Anaheim)
This Jobot Job is hosted by: Christie Bauer Are you a fit? Easy Apply now by clicking the Apply button and sending us your resume. Salary: $120,000 - $180,000 per year A bit about us: We a…
Contract Administrator (IT Purchasing Specialist)
Position Overview: PM2CM is seeking an experienced Contract Administrator – IT Purchasing Specialist to lead and manage IT procurement activities . This role combines strategic sourcing, contract …