Motor Vehicle Representative

Job Description and Duties

Our requirements for applying for this position have changed. Please read this entire job posting!

This position is located at the DMV Headquarters in Sacramento.

The Abstract Processing Unit is seeking a motivated and enthusiastic candidate with a positive attitude and good work ethic. Under the direction of a Manager I, DMV, MVR incumbents are responsible for reviewing, interpreting and updating California abstracts, out-of-state abstracts, accidents, deceased notices, stipulated vehicle release agreements, court convictions and basic corrective updates; identifying and matching records to the DMV database by using the Automated Name Index system; assisting courts by answering phone calls and providing information; making recommendations for updating records according to internal policy and procedures; referring courts to informational memos, California Vehicle Codes, new laws and reporting criteria; responding to inquiries by telephone and/or written correspondence; informing court personnel of recent developments and/or errors on customer records; assisting with incoming mail for the unit; and performing other duties as required

All eligible applicants are encouraged to apply. A training and development assignment may be considered. SROA/Surplus candidates are encouraged to apply.

The position(s) being advertised may be subject to allocation approval by the Human Resources Branch. Fingerprint/Criminal Record Clearance is required before hire. The Salary Range shown is the minimum and maximum for a full-time appointment. Salaries are non-negotiable and are subject to the California Department of Human Resources salary rules. Salaries for part-time and/or intermittent appointments may vary. Moving and relocation expenses will not be reimbursed for this position.

To be considered for this job vacancy, all applicants must complete the MVR Questionnaire included in this Job Posting; must indicate their basis of eligibility (list, transfer, reinstate, demote or SROA/Surplus), the Job Control/Code (JC) number and the position number(s) in the “ EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING ” box of the Examination/Employment Application (STD. 678); and must complete and submit all items listed under “Required Application Documents” below by the Final Filing Date.

Employment history information must be submitted on the STD. 678; attaching a resume shall not be sufficient for the purposes of providing employment history. Failure to indicate required information on the STD. 678 or submit all items by the Final Filing Date will result in elimination from the hiring process.

You will find additional information about the job in the .

Working Conditions

Please submit only one application. We encourage you to apply through your CalCareer account at . Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing. An application package may be submitted through an alternative method listed in the "How To Apply" section below.

Do not submit any documents (for example, cover letter, diploma, letter of recommendation, exam results, etc.) with your application other than a State Restriction of Appointment (SROA)/Surplus letter, transcripts if you have college education to apply towards meeting the MVR minimum qualifications, and/or the required written response if identified within this job posting. Any other additional documents will not be accepted. Adding any other additional documents will result in elimination from the hiring process.

Do NOT include ANY confidential information on any documents you submit for a job vacancy. Confidential information that should be excluded or removed includes, but is not limited to, your Social Security number (SSN), birthdate, student identification number, driver license number (unless required), photograph, Limited Examination and Appointment Program (LEAP) status, gender, marital status, ethnicity, and age. Confidential information on STD. 678s submitted electronically online, such as SSN, will automatically be redacted upon submission.

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

Applicants must be eligible for appointment (e.g., must take and pass examination); see Who May Apply section below for more information. Additionally, applicants must have authorization to work in the United States. Please note that we are unable to provide visa sponsorship at this time.

U sing the online application system as specified in this announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement. Advertisement may be used for subsequent vacancies within 180 days.

Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your Examination/Employment Application (STD. 678), resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security number (SSN), birthdate, student identification number, driver license number (unless required), photograph, basis of eligibility, examination results, Limited Examination and Appointment Program (LEAP) status, gender, marital status, ethnicity, and age. Confidential information on STD. 678s submitted electronically online, such as SSN, will automatically be redacted upon submission.

Possession of the Minimum Qualifications will be verified prior to interview and/or appointment. If it is determined that you do not meet the Minimum Qualifications, your name will be removed or withheld from the eligibility list, rendering your eligibility as inactive and ineligible to be hired for the position. Candidates whose names have been withheld from an eligibility list may file an appeal with the State Personnel Board.

If you are using education to meet the minimum qualifications, please include a copy of your unofficial transcripts for verification. Foreign transcripts must be accompanied by an academic credential evaluation. Below is the link to a list of approved agencies.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Bring a can-do attitude to work with colleagues and our customers.
• Take pride in their work, exhibit initiative, and handle varied tasks simultaneously.
• Demonstrate sound decision-making.
• Strive for positive interactions and team building.
• Thrive working independently and as part of a team to resolve customer needs.
• Well-developed interpersonal skills including sensitivity, emotional maturity, customer first attitude, a strong work ethic, patience, and flexibility.

Benefits

The Department of Motor Vehicles and the State of California offer many benefits to its employees.These include health, vision, and dental benefits; retirement plans (CalPERS); savings plans (401K and 457b); leave benefits; insurance (such as group legal insurance and group long term disability insurance); and employee assistance program. Benefits may be based on the job classification, bargaining unit, tenure, time base, and length of appointment. Click on each web link below for more information.

• Benefits summary –
• Benefits afforded by membership in the California Public Employees’ Retirement System –
• Benefits and protections provided to public employees by the State Civil Service –
• Job descriptions and pay scales –

Job Application Package Checklist

Contrary to the “How To Apply” and “Alternate Application Process” sections of this job posting, the Job Application Package Checklist is not required. However, applicants must submit all Required Application Documents identified under the “Application Instructions” section by the final filing date.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Supplemental Application -

  Motor Vehicle Representative (MVR) Questionnaire - To continue through the hiring process, you must meet the minimum requirements; take the MVR online exam, or have current or prior State civil service employment; and take the MVR Questionnaire located at the link below.

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