Seasonal Room Reservations Supervisor

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Job Overview:

Provide timely and professional reservations services in accordance with established scripting and standards.

Duties and Responsibilities:

• Assist is supervising the reservations function; ensure staff is properly trained including reservations systems, service expectations, hotel facilities and services, local directions, etc.
• Monitor performance and recommend corrective or disciplinary actions. Alert management of potentially serious issues.
• Book reservations for individuals and/or groups that are requested either by phone or from within the hotel in accordance with established standards and scripts using the hotel's reservations system; process reservations from the sales, reservations centers or travel agencies/wholesalers. Designate and apply appropriate travel agency commissions.
• Up-sell room where possible.
• Monitor and process cancellations, revisions and information updates on changes; process guest reservation requests within the reservations system.
• Stay informed of current rates, rate changes and all promotions; assist in rooms forecasting. Complete daily logs to record the number of bookings and cancellations.
• Complete records and reports in regard to room availability and guest room commitments; forecast weekly occupancy and rate.
• Follow procedures for maintaining historical records of reservations arrivals, cancellations and denials to assist in formulating future reservations estimates.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May assist with other duties as assigned.

Qualifications and Requirements:

• High School diploma or equivalent plus one year experience in a supervisory role.
• Must speak fluent English. Other languages preferred.
• Use of a keyboard and computer
• May be required to work nights, weekends, and/or holidays and extended hours during the FOL season.

Physical Requirements:

• Frequently sitting
• Occasionally standing up and moving about the facility
• Occasionally handling objects and equipment
• Occasionally bending, stooping, kneeling
• Carrying or lifting items weighing up to 25 pounds

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities and basic math skills are utilized often completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.

Mission Inn Hotel & Spa is an Equal Opportunity Employer. We are committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person's gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person's assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. Mission Inn Hotel & Spa prohibits harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment.

To read our Candidate Privacy Information Statement , which explains how we will use your information, please visit

The Mission Inn Hotel & Spa is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Compensation & Benefits Details: An employee's pay may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution, and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs. The salary range is what we believe to be the range of possible compensation for this role at the time of this posting and may be modified in the future. Note : No amount of pay is wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law, regulations, or relevant ordinances.

We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, and a 401(k) Plan.

Job Type: Full-time

Pay: $22.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Experience:

• Hotel experience: 2 years (Preferred)

Work Location: In person