Patient Financial Coordinator

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RMA is seeking a full-time Patient Financial Coordinator to join our Palo Alto location. In general, the Patient Financial Coordinator will be responsible for all aspects of patients' financial account with regard to reimbursement, including referral intake and authorization processing, billing, and collections. This is a full-time opportunity; Monday to Friday from 8:00 AM - 4:30 PM.

Responsibilities Include:

• Conduct patient consultations to review and answer questions related to financial policies and requirements
• Verify patient insurance benefits and detail documentation in patient progress notes
• Request insurance authorizations, review and approve loan payments from outside lending companies
• Patient follow-up to ensure payment of outstanding co-payments, balances, coinsurance, etc.
• Respond to patient calls/correspondence regarding billing questions, financial policies, claims submission, etc.
• Manage assigned patients' financial matters throughout their treatment plan
• Ensure a high level of customer service

Skills & Requirements:

• Associate degree or Business/Technical School Diploma is required.
• Minimum 1-year medical reimbursement as well as medical office receptionist experience with scheduling, insurance verification and collection experience is required.
• Excellent computer skills (Microsoft Office) and medical software program experience is required.
• Excellent interpersonal, listening and communications skills, including ability to communicate accurately and concisely
• Aptitude to work independently and demonstrate good judgment.
• Ability to work in a high standard, stressful environment. Must be able to multitask.
• Must be available to work weekends and overtime as needed.

IVI-RMA offers a comprehensive full time benefits package to all employees who work a minimum of 30 hours per week.

• Medical, Dental, Vision Insurance Options
• Paid Time Off & 9 Paid Holidays
• Company Paid Life Insurance, Long Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Retirement 401K Plan
• Optional benefits including STD, Life & AD&D Buy-up plans & more

About Reproductive Medicine Associates (RMA)

RMA is the U.S.-based network of fertility clinics that are part of IVI-RMA Global. To learn more about RMA, visit To learn more about RMA-Global, visit:

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job Type: Full-time

Pay: $26.00 - $28.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person

Work Location: In person