IT Service Technician

Job Description and Duties

Under the general supervision of the Information Technology Supervisor II (ITS II), the Information Technology Associate (ITA) provides timely, courteous, and effective technical support to all DIR users in accordance with the IT Service Level Agreement (SLA). The ITA is responsible for diagnosing and resolving issues related to computer hardware, software, and peripheral devices. In addition, the ITA analyzes, develops, and documents business processes using industry best practices and standard methodologies to support continuous improvement and operational efficiency.

This posting may be used to fill future vacancies in accordance with 2 CCR §249.3

To be considered for this job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin:

You will find additional information about the job in the .

Working Conditions

This job is located at:
2180 Harvard Street Suite 160
Sacramento, CA 95815

The Information Technology Associate will work in an open-spaced, partitioned office environment, climate-controlled building under natural and artificial light in Sacramento, CA. The job involves substantial computer work, including document creation, research, email correspondence, and other related tasks. The ITA may perform other duties (commensurate with this classification) as assigned, including work in other functional areas to cover during absences, equalizing work periods or otherwise balance the workload.

Be able to maintain a professional attitude when providing IT services with attention to detail and effective organizational skills. Demonstrate effective oral and written communication skills. Travel to department remote sites, including CDT’s Data Center (TMS).

Special Requirements

Please include a Statement of Qualifications (SOQ) that answers the following questions below. Your response should be typed in Arial 12 point font and no more than two pages in length. Resumes will not be considered a substitute for the SOQ and failure to follow the instructions may result in disqualification.

1. What types of issues have you resolved, and at what support tiers (Tier 1–3)?

2. How do you explain technical issues to non technical users?

3. How does your experience directly match the duties listed in the job posting?

All DIR employees are expected to conduct themselves in a professional manner that demonstrates respect for all employees and others they come in contact with during work hours, during work related activities, and anytime they represent the Department. Additionally, all DIR employees are responsible for promoting a safe and secure work environment, free from discrimination, harassment, inappropriate conduct, or retaliation.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

This position requires the IT Associate to maintain acceptable, consistent and regular attendance at such level as is determined at the Department’s sole discretion; Must be regularly available and willing to work the hours the Department determines are necessary or desirable to meet its business needs.

The IT Associate shall communicate effectively (orally and in writing) if both appropriate in dealing with the public and/or other employees; develop and maintain knowledge and skill related to specific tasks, methodologies, materials, tools, and equipment; complete assignments in a timely and efficient manner; and, adhere to departmental policies and procedures regarding attendance, leave, and conduct.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

• Paid sick and vacation
• Retirement
• Health, dental and vision

Additional Information

Preference will be given to persons with State Restriction of Appointments (SROA) or Surplus status. Applicants must attach a copy of their most recently dated letter that specifies their designation as either SROA or surplus candidate as proof.

Qualified candidates must have eligibility in State employment, be in a reachable rank on an employment list for this classification, be currently in this classification, or have transfer eligibility to this classification

If you do not hear from us in 4-6 weeks, you may assume the position has been filled by another applicant. Please note that all additional vacancies that become available may be added to this advertisement.

Please note that the Exam and Certification Online System (ECOS) does not allow you to resubmit your application once you withdraw it. If you have any updates to your online application, please contact the Personnel, Recruitment, & Hiring Unit at (800) 564-0771.

Please let us know how you heard about our position by taking this brief survey: DIR Applicant Survey

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other - Cover Letter
• Statement of Qualifications -

  Please see Special requirements section of the posting for instructions on the Statement of Qualifications.