Office Experience Specialist - San Diego

Office Experience Specialist - San Diego, United States of America

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

As an Office Experience Specialist in BCG’s San Diego office, you’ll play a central role in delivering an exceptional, welcoming, and highly functional workplace environment. Part of a collaborative, service-oriented team, you'll independently manage daily office operations, proactively coordinate facility improvements, and deliver consistently high-quality support for internal meetings, events, and affiliation activities. You’ll act as a key liaison with vendors, facilities, and internal stakeholders, ensuring that all office needs are addressed promptly and professionally, reflecting BCG’s high standards and values.

 

Key responsibilities include:

 

• Maintaining the appearance and functionality of the office by monitoring shared spaces, kitchens, and conference rooms, ensuring they are clean, stocked, properly configured, and ready for use
• Managing vendor relationships, coordinating repairs, routine maintenance, and facility enhancements, and promptly resolving issues
• Overseeing office and kitchen supply inventory, handling orders, organization, accurate tracking, budget adherence, and maintaining item availability
• Coordinating logistics for internal meetings and events, including catering arrangements, room setup, AV support, and post-event teardown
• Serving as the primary contact for conference room management, ensuring rooms are equipped, reservable, and functioning smoothly; identifying opportunities for improvements
• Serving as the primary point of contact for clients, visitors, and staff entering the office—greeting them with professionalism and care, and managing their experience from arrival to departure
• Managing the front desk and concierge inbox, responding to questions, requests, and service needs in a timely and thorough manner
• Leading mailroom operations, including timely processing, distribution, and coordination of inbound and outbound mail and packages
• Supporting internal event logistics and affiliation initiatives, such as setup, signage creation, and event execution
• Assisting with strategic office experience projects including space planning, digital signage content, internal communications, and special initiatives
• Participating in strategic planning around office culture, consistently offering innovative ideas to enhance the office experience
  
  

You’re Good At

 

• Taking ownership of your work environment, maintaining high standards, and promptly addressing operational issues
• Creating memorable first impressions and fostering a professional, welcoming environment for guests and employees alike
• Delivering high-touch service with a hospitality mindset, adapting your approach to meet individual needs and preferences
• Remaining composed, efficient, and service-oriented when faced with last-minute changes, competing priorities, or high-pressure situations
• Managing front-desk responsibilities such as phones, emails, and visitor registration with accuracy, grace, and attention to detail
• Using sound judgment, critical thinking, and adaptability to resolve challenges and manage multiple tasks effectively
• Communicating clearly and professionally with stakeholders at all levels, including colleagues, vendors, and leadership
• Anticipating office needs, taking initiative, and identifying opportunities to enhance processes and employee experiences
• Applying strong organizational skills, attention to detail, and effective prioritization to deliver timely, high-quality results
• Collaborating effectively with diverse stakeholders, actively supporting team members and partners to achieve shared success
• Demonstrating professionalism, integrity, and discretion when handling sensitive information or complex operational matters
• Remaining flexible and composed under pressure, successfully navigating changing priorities and unexpected situations
• Mentoring junior colleagues, sharing knowledge and best practices to improve overall team performance
• Consistently exemplifying BCG’s values, contributing to a positive, inclusive workplace, and actively supporting team culture

What You'll Bring

• Bachelor’s degree strongly preferred
• 2–4 years of experience in office management, facilities operations, administrative support, or customer service, ideally within professional services, high growth startup or corporate environments
• Proven experience managing office operations, vendor relationships, and coordination of facility services
• Strong proficiency in Microsoft Office Suite and comfort quickly adapting to new technology platforms
• Demonstrated track record in proactively solving operational issues, improving office processes, and ensuring excellent service delivery
• Exceptional organizational skills, keen attention to detail, and strong verbal and written communication abilities
• Ability to perform physical tasks such as lifting and moving office supplies safely and comfortably
• Availability to work periodic overtime as needed, with required in-office presence five days per week

Additional info

City: San Diego, CA

Additional Information:

 

This role currently requires 5 days a week in office presence. This in-office plan allows for critically important learning, collaboration and networking with our colleagues.

 

Compensation Information:

 

Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG’s Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below.

 

The base salary range for this role is $65,000-$72,333. 

 

This is an estimated range and specific base salaries within the range depend on factors such as office location, experience, and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness.

 

In addition to your base salary, your total compensation will include a discretionary bonus of up to 12% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years.

 

At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees – and their eligible family members.* That’s zero dollars in premiums taken from employee paychecks.

 

All of our plans provide best in class coverage:

• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
• Dental coverage, including up to $5,000 in orthodontia benefits
• Vision insurance with coverage for both glasses and contact lenses annually
• Reimbursement for gym memberships and other fitness activities
• Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
• Paid sick time on an as needed basis

*Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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