Panel Coordinator

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TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care.

The Panel Coordinator is responsible for clinical patient panel management activities. The Panel Coordinator will operate under the direction of the department’s leadership, in collaboration with the Director of Nursing, Quality Improvement, Operations and minimal collaboration with the Referrals Department. The Panel Coordinator will work closely with providers, clinic staff, and/ or health team members to assist with patient self-management, patient panel management, data collection efforts, reporting and analysis

Responsibilities: 

• Run reports to identify patient populations for care management.
• Collaborate and partner with care team to identify patient treatment goals and barriers to care.
• Serve as the contact point and informational resource for patients, care team, and family/caregiver(s).
• Educate patient(s) on available options for treatment and continuing care needs.
• Continuously monitors internal messaging systems for potential need of a Warm Hand Off “WHO” appointments and scheduling them with appropriate providers.
• Schedule patients unable to attain a Warm Hand Off “WHO” appointment, with a provider for intake appointment.
• Field requests for Warm Hand Off “WHO”, from primary care and coordinate same-day scheduling with providers.
• Assist in coordinating group participation and other activities, as determined by organization needs and recommendations.
• Connect patients to relevant community resources with the goal of enhancing well-being and increasing patient satisfaction.
• Assist patients in problem solving potential issues related to their care plans (e.g., request interpreters as appropriate, transportation services or prescription assistance).
• Facilitate patient access to appropriate medical and specialty providers.
• Participate in periodic meetings including continuous quality improvement “CQI” and educational updates as needed and as directed by the managing parties.
• Participate in team huddles.

Qualifications:

• High school diploma or equivalent.
• One to two (1 -2) years of medical front/back-office experience in an out-patient clinical setting.
• One to two (1-2) years of care coordination experience.
• Knowledge of medical terminology and care coordination.
• Bilingual in English and Spanish.
• Computer proficiency, particularly with Electronic Health/Medical
• Record systems and the Microsoft Office suite, including Outlook and
• Word
• Current Basic Life support (BLS) Certification for Healthcare Providers

Preferred Qualifications:

• Associate degree in nursing, social work, human services, counseling, human relations, or related field.
• Graduate of an accredited CNA or Medical Assistant Program.
• One to two (1 -2) years’ experience in chronic disease management,
• case management, utilization management, or acute care.

Benefits: 

• Competitive Compensation
• Competitive Time Off
• Low-cost health, dental, vision & life insurance

The pay range for this role $25.41 to 35.57 on an hourly basis.

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TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here.

Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer.