System Administrator

Job Description and Duties

Under the general supervision of an Information Technology Manager I, the incumbent serves as a Systems Administrator supporting Microsoft 365 services, Enterprise Identity and Access Management solutions, and other business operations within the Enterprise Services Office. The primary work location will be the Caltrans headquarters location in downtown Sacramento.

MAJOR FUNCTIONS:

The incumbent will provide primary administrative and technical support for Microsoft 365 (M365) services including but not limited to: Azure Active Directory, Office 365, SharePoint, Exchange, OneDrive, Power Platform, and Teams. The incumbent will also provide administrative and technical support for Enterprise Identity and Access Management services, Active Directory, and integrated Active Directory Domain services as well as but not limited to other identity service providers or repositories. The incumbent performs activities of the System Development Life Cycle which includes systems: analysis, design, build, test, maintenance and operations. Additionally, the incumbent provides support for all phases of end user device life cycle management including procurement, deployment, installation, configuration, maintenance and operations, and surplus. The incumbent provides end user training in the configuration and use of M365 services and identity technologies. The incumbent collaborates with peers and management to update and recommend standards, processes and procedures, and technology practices. The incumbent tracks, monitors, and audits IT assets to maintain accountability using standard asset management tools and techniques in compliance with the State Administrative Manual and other applicable policies and regulations. The incumbent also performs functions including, but are not limited to, researching, writing, reporting, presenting, training, etc.

The incumbent also performs a wide variety of tasks including analysis, design, test, and implementation; M365 services, Active Directory administrative support, Server and Server engineering services including by not limited to physical and virtualized Server equipment.

DOMAINS:

System Engineering

Client Services

PARF# 20-26-0064/ JC-514602

Eligibility for hire may be determined by your score on the Information Technology Associate exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click here and search by typing in the classification title.

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Working Conditions

Position located at 1120 N St Sacramento, Sacramento County

Multiple positions may be filled from this recruitment.

This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Caltrans’s evolving telework policy. Caltrans supports telework, recognizing that in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksites with minimum notification if an urgent need arises. The selected candidate will be required to commute to the headquartered location as needed to meet operational needs. Business travel may be required, and reimbursement considers an employee’s designated headquartered location, primary residence, and may be subject to CalHR regulations or applicable bargaining unit contract provisions. All commute expenses to the headquartered location will be the responsibility of the selected candidate.

If not working remotely, the employee will work in a climate-controlled office under artificial lighting using a personal computer. The employee may be required to work for extended periods of time in a computer room that maintains an approximate temperature of 70 degrees. The employee may be required to travel. When available, a State vehicle will be provided. Possession of a valid driver’s license is required when operating a State owned or leased vehicle. If the employee utilizes their own personal vehicle, they may be reimbursed for travel expenses. The employee may be required to occasionally work overtime outside of normal work hours to resolve problems. Applicable compensation will follow the current and appropriate bargaining unit contract.

Special Requirements

• Possession of a valid driver’s license is required when operating a state owned or leased vehicle.

• Application, Resume, and Statement of Qualifications (SOQ) required. A copy of any degrees/transcripts should be provided.
  

The Statement of Qualifications (SOQ) serves as documentation of each applicant’s ability to present information clearly and concisely in writing. Please follow the instructions below; failure to include and complete the SOQ as instructed may result in the SOQ not being considered and in disqualification from the interview. Each question must be numbered and addressed in the same order as the questions below. The SOQ must be typed, no more than two pages in length, and 12-point Arial font.

1. What experience do you have in working with Microsoft 365 products?

2. Describe the way you would manage your day to day workload and assignments?

3. A user reports something is "not working" and provides no details. How do you handle the situation?

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification. Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent. Please visit either of the following two websites for a list of evaluation agencies: or . Please redact birthdates and social security numbers.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Education: A bachelor's degree in Information Technology, with related fields such as; Computer Science, Management Information Systems, Accounting Information System, or Computer Engineering.

Experience: 2-3 years of IT experience, preferably in the disciplines of Active Directory Administration, Microsoft 365, Identity and Access Management, Exchange, and LDAP. General knowledge and understanding of related information technologies.

Skills: Demonstrated proficiency in troubleshooting, customer service, project management, procurement, documentation, training, and communication. Ability to work on independent, small group, and team efforts; collaborate with peers and management. Ability to analyze.

Benefits

to view the Benefits Summary for Civil Service Employees in the State of California.

Important Application Instructions:

The State application (STD. 678) is required, and each section must be filled out completely and thoroughly. For mailed or hand delivered applications to be considered for this position, the Job Control number (JC-54602), PARF# 20-26-0064 and title of the position (Information Technology Associate) must be included on the STD. 678 form.

Electronic applications through your CalCareers account are highly recommended and encouraged.

Candidates that meet the minimum qualifications based on possession of EDUCATION, LICENSE, OR CERTIFICATE must include a copy of your DEGREE/TRANSCRIPTS, LICENSE, or CERTIFICATE, along with your State application (STD. 678), to be considered for this position.

NOTE: Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State application (STD. 678). This page is for examination use only. Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number, birth date, driver’s license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  Statement of Qualifications (SOQ) is required. Please see the Special Requirements section for SOQ instructions.