Senior Food Program Coordinator

The Jacobs & Cushman San Diego Food Bank is currently hiring for a full time, regular and benefited Program Coordinator, Senior Food Program at our Murphy Canyon location.

ABOUT THE SAN DIEGO FOOD BANK
Established in 1977, the Jacobs & Cushman San Diego Food Bank is a critical component to the welfare of San Diego County, providing nutritious food to people in need, advocating for the hungry and educating the public about hunger-related issues. For more information about the organization, please visit

Our Mission:
The Jacobs & Cushman San Diego Food Bank and our North County Food Bank Chapter provide nutritious food to people in need, advocate for the hungry, and educate the public about hunger-related issues.

DID YOU KNOW?

• The San Diego Food Bank feeds approximately 400,000 people every month in partnership with 450 nonprofit community partners.
• We are the fourth largest independent food bank in the country.
• We distributed 44 million pounds of food in fiscal year 2021-2022; 31% of that food being fresh produce.
• We have a 99% rating on Charity Navigator.

We are committed to innovation and sustainability to reduce our impact on the environment. We have 1,400 solar panels, we are LEED v4 Gold Certified, we have a 3,600 sq. ft composting and recycling center that houses our recycling and composting machine, and received the 2020 Business Waste Reduction & Recycling award?

POSITION PURPOSE
Under the direct supervision of the Direct Service Manager, the CSFP Coordinator is responsible for a range of routine to moderately complex administrative and program-related tasks that support the operations of the Jacobs & Cushman San Diego Food Bank. This role focuses on managing the USDA's Commodity Supplemental Food Program (CSFP) in accordance with California Department of Social Services (CDSS) guidelines and the Food Bank’s internal policies. The CSFP Coordinator works to increase program participation among eligible seniors through targeted outreach initiatives and provides timely customer service and support to both prospective and current participants. Key duties include assisting with the recruitment, evaluation, enrollment, and orientation of new and existing clients.

PRIMARY RESPONSIBILITIES
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. All duties are expected to be performed in accordance with existing company policy and procedure. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Offer interpretation and assistance to facilitate participant access to Senior Food Program information and services.
• Assist/coordinate the set up and breakdown of the distribution area, ensuring a safe and orderly distribution and clean up.
• Distribute culturally and linguistically appropriate materials particularly targeting Spanish, Tagalog, Chinese, Russian, Vietnamese, and Chaldean/Middle Eastern speaking immigrant communities. Work with contracted interpreters as needed.
• Keep accurate, detailed records and progress reports on information distributed, contacts and services provided as required. Perform on-site daily inventory reports, reconciling box distribution and participant signatures.
• Provide Senior Food Program follow up to all participants assisted and advocate as needed.
• Work closely and maintain positive relationships with distribution site liaisons to assure a seamless experience for each participant applying for Senior Food Program and for the distribution site.
• Arrange and conduct Senior Food Program presentations, enrollments clinics, workshops and trainings to new and current community-based partners at the direction of the Senior Food Program Supervisor.
• Create and establish new partnerships/collaborations that will help expand our countywide efforts to meet or exceed monthly caseload. Help develop and disseminate materials about the Senior Food Program.
• Work with work group members on new Senior Food Program initiatives to increase Senior Food Program participation in San Diego County.
• Help educate health and nutrition components to add to the Senior Food Program.
• Refer participants and non-participants to other food assistance programs such as CalFresh, EFAP and Neighborhood Distribution sites.
• Recruit and train community nonprofit staff, volunteers and interns on the importance of increasing Senior Food Program participation among their communities.
• Participate in other Food Bank activities and program events like Food Bank University, Volunteer Luncheon, etc.
• Provide administrative and distribution site support for all activities.
• Process monthly invoices for CSFP boxes distributed.
• Operate company vehicles, electric pallet jack, and other essential equipment.
• Other duties as assigned.

IDEAL CANDIDATE
The ideal candidate brings experience from community-facing roles in non-profit organizations and is deeply committed to the mission and vision of the San Diego Food Bank. They are passionate about fighting hunger in San Diego County and thrive in environments that require interacting with diverse stakeholders, both within the community and the organization. This individual is detail-oriented, collaborative, and excels at working with various departments and teams to achieve program goals, demonstrating strong skills, knowledge, and abilities.

EDUCATION, TRAINING and EXPERIENCE

• 2 years of progressively responsible experience in a non-profit organization
• Graduation from high school or G.E.D equivalent.
• Bachelor’s degree in related field preferred.
• Combination of education and experience that otherwise obtains the knowledge, skills and abilities outlines above.

SKILLS, KNOWLEDGE & ABILITIES
Knowledge of:

• Windows Operating Systems and Microsoft Office Suite (Outlook, Excel and Word).

• Public speaking principles and practices; and/or customer service skills.
• Safety regulation s, safe work practices and safety equipment related to the position

Ability to:

• Learn applicable federal, state and local laws and regulations, and program related/contract guidelines within areas of responsibility.
• Interpret and explain program guidelines, policies and procedures.
• Operate a computer using word processing, spreadsheet and database software applications.
• Learn the Primarius inventory tracking system and Oasis Insight participant database.
• Operate other standard office equipment.
• Communicate effectively orally and in writing.
• Utilize effective reflective listening skills with program participants.
• Exercise tact, objectivity, sensitivity, strategy, and sound judgment with a variety of people in a variety of situations, primarily seniors with special attention to potential deficits in hearing, memory, and cognitive ability.
• Establish and maintain effective working relationships with distribution host sites, representatives of community organizations and other Food Bank staff.
• Manage multiple priorities simultaneously.
• Perform highly detailed work on multiple, concurrent tasks with frequent interruptions.
• Meet intensive and changing deadlines and interact with officials, staff and the public.
• Understand and follow written and oral instructions.

LICENSES, CERTIFICATES, SPECIAL REQUIREMENTS

• Valid CA Driver’s license.

• Bilingual Spanish/English/other highly preferred.
• Must have own vehicle and be able to meet travel requirements of position.
• Distributions are held across San Diego County which will require some travel. This also requires ability to be in a variety of environments including outdoor, indoor, and warehouse environments.

COMPENSATION

• This is a full-time, non-exempt/hourly/benefited position.
• A market-level competitive salary is between $25.00 - $26.00 per hour based on experience.
• The compensation package includes a competitive salary and an excellent benefits package including: 403(b) plan with 200% employer matching; excellent health care coverage with free employee medical, dental and vision plans; company paid term life insurance; and a generous accrual of paid vacation and sick leave.

WORK SCHEDULE

• Typical schedule is Monday - Friday 7:30am- 4:30pm
• Due to varying distribution start times and locations, start times could vary between 4:00am, 5:00am and 7:00am.

HOW TO APPLY

• Interested and qualified candidates should apply below.
• Submissions missing a resume will not be considered for the position.
• Background check and drug test are required for the position before employment starts.