Customer Service Manager
About the Role
We are looking for a highly organized and proactive Customer Service Manager to oversee our customer support operations and ensure an exceptional experience for our customers. The ideal candidate will lead a customer service team, streamline support processes, and handle escalations while maintaining high standards of service.
Key Responsibilities
- Manage and oversee the daily operations of the customer service team.
- Train, mentor, and motivate customer service representatives to achieve performance goals.
- Monitor and analyze customer inquiries across multiple platforms (email, chat, phone, and e-commerce platforms).
- Handle escalated customer issues and ensure timely resolutions.
- Develop and implement policies, procedures, and best practices for improved customer satisfaction.
- Work closely with other departments (sales, operations, finance, logistics) to resolve issues and streamline communication.
- Track and report customer service metrics, providing insights to improve overall performance.
- Maintain a customer-first approach while balancing company goals.
Required Skills & Qualifications
- Proven experience as a Customer Service Manager, Team Lead, or similar role.
- Strong leadership and team management skills.
- Excellent communication, conflict resolution, and problem-solving abilities.
- Proficiency with HubSpot, Sellercloud, ShipStation, Flexport, BigCommerce, and Excel .
- Experience managing customer service in an e-commerce environment .
- Ability to multitask, prioritize, and manage time effectively.
- Strong attention to detail and a proactive mindset.
If you are passionate about leading teams, improving customer experiences, and building efficient support systems, we’d love to hear from you. Apply today and join a company that values professionalism, teamwork, and delivering exceptional service.
Recommended Jobs
Software Engineer, Teamwork
About Us: We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most pow…
Remote Backend SWE
Company Description This is a contract position for one of our fintech clients. This person will be working within either the brokerage or crypto teams! Job Description We’re looking for …
Project Controls Specialist III (Cost Analyst)
Project Controls Specialist III (Cost Analyst) Location Monterey Park, CA : ECM Corporation is seeking a Project Controls Specialist (Cost Analyst) , to work on K-12 or Higher Education job-sites in…
Front Desk Office Manager
Front Desk Office Manager Location Woodland Hills, CA : We are a progressive general dental practice with a team focused on providing our patients with one of the best experiences in healthcare. We'r…
Installation (Delivery) Team Member, Fullerton
Installation Team Member (Delivery) Found Rental Co. At Found Rental Co., our Installation Team Members are vital in delivering exceptional experiences for our clients. As one of the first points …
Lead Product Manager
Come join Deepwatch’s team of world-class cybersecurity professionals and the brightest minds in the industry. If you're ready to challenge yourself with work that matters, then this is the place f…
AI Software Engineer, Search
About Nexus Nexus is building a world supercomputer by leveraging the latest advancements in cryptography, engineering, and science. Our team of experts is developing and deploying the Nexus Layer 1…
Chief Engineer II
Job Description and Duties Excellence in the Business of Government! Come join a team that creates: A collaborative team atmosphere founded upon ethics, integrity, and stewardship. A posit…
Superintendent (commercial construction)
Summary Our client is a full-service commercial construction general contractor working on high-quality commercial and residential projects across Southern California — is seeking an experien…
Senior Communications System Test engineer
Ready to make connectivity from space universally accessible, secure and actionable? Then you’ve come to the right place! E-Space is bridging Earth and space to enable hyper-scaled deployments of I…