CAS Project Director

The Mission, Vision, and Values of Sacramento Steps Forward (SSF) is to resolve homelessness through leadership, convening partners, data-driven best practices, and improving system performance. Our vision is an equitable community where everyone has a safe place to call home. We believe in human-centered, community-inspired solutions, with a focus on equity, transparency, and continuous learning.

The CAS Project Director provides leadership, oversight and strategic direction for the Problem-Solving Access Program (PSAP). This position ensures high quality service delivery, program compliance, and fiscal accountability for the PSAP program. This position is responsible for reviewing all problem-solving requests, ensuring timely monthly program reporting, including program data analysis and performance tracking, lead engagement with PSAP providers, including facilitating monthly provider meetings, facilitating weekly provider office hour meetings, onboard new PSAP providers, and provides training and technical program related assistance. Over the next year, this position will work closely with the CAS Director to develop the design, coordination and rebrand of the expanded PSAP program.

SSF embraces technology to develop ongoing efficiencies. Currently, the office is a hybrid operation. This is a hybrid position and will require you to report to the office periodically.

Essential Duties and Responsibilities include the following: 

• Reviews and approves financial assistance requests within program guidelines and deadlines.
• Ensures accuracy and completeness of all problem-solving and financial assistance documentation prior to submission to Director for final review.
• Ensures that day-to-day PSAP operations meet performance and department standards.
• Compiles weekly, monthly and quarterly reports on program outcomes, spending and program progress and submit to Department leadership by assigned deadlines.
• Ensures adherence to fraud-prevention protocols and immediately report any suspected fraud or discrepancies. 
• Conducts monthly check-ins with contracted providers, jointly with the Director of CAS Operations, to ensure performance expectations and contractual obligations are being met. 
• Tracks financial assistance spending to meet funding timelines and financial targets.
• Collects and incorporate client and staff feedback to support ongoing PSAP program improvements. 
• Facilitates one monthly PSAP provider meeting to review program updates, data and best practices.
• Onboards new PSAP providers and MOU agencies, ensuring they understand program guidelines, reporting requirements and operational standards.
• Provides training and technical assistance to PSAP contracted and MOU agency providers, including best practices in housing problem solving, HMIS data entry and documentation assistance.
• Supports the development and implementation of the Quarterly Housing Problem Solving training.
• Collaborates with CAS Director to design and implement the rebrand of the PSAP program and model.
• Collaborates with the System Building & Integration Department to support the development of the PSAP RFP.
• Openly communicates program challenges and improvement strategies to department leads.
• Serves as the primary liaison between SSF, 211 and PSAP contracted providers.
• Creates and refine PSAP program policies, procedures, manuals, checklists, templates, and provider tools to promote program consistency, accountability, and efficiency. 
• Maintains and updates PSAP manual and provider forms on a regular basis. 
• Regular, predictable attendance is required. 
• Ability to get along and work effectively with others. 
• Other duties may be assigned.

Ideal candidates will possess the following knowledge, skills, abilities and experience: 

o Knowledge of the Coordinated Access System. 

o Proficient understanding of HMIS, the CoC, other systems (DHA, BHS, SHRA, etc.) a plus. 

o Experience working with individuals and families experiencing homelessness, housing instability, or other disadvantaged populations. 

o Understanding of leases, landlord-tenant rights, eviction processes, and housing assistance programs. o Experience in case management, crisis intervention, and social service program delivery.

o Strong verbal and written communication skills; ability to set professional boundaries with clients. o Lived experience with homelessness or housing instability is highly valued. 

o Strong organizational skills and ability to manage a high-volume caseload within tight deadlines.

o Ability to learn program policies, procedures and documentation processes quickly.

o Demonstrate reliability, attention to detail and accountability to short term performance goals.

o Project management or supervisory experience is required. 

Education and/or Experience:  A bachelor’s degree or completion of equivalent credit units from an accredited college or university is required preferably in behavioral science, business administration, social work, humanities, public administration, social science, career counseling, vocational development or a related field or six months to one year related experience and/or training; or equivalent combination of education and experience. Prior program or project management experience required. Five years in case management, homeless prevention and housing services required. Experience working in the homeless response system or directly with households experiencing homelessness is strongly desired.

Compensation and Benefits:  Compensation range $91,800 to $112,200; Planned maximum is at the mid-range at hire, DOE. Full-time, exempt position with benefits; health, dental, and vision, 401k, accrued time off and paid holidays. 

To Apply: If you qualify, please submit your application, cover letter, and resume to [email protected]; once submitted we will be in contact with you. You will find the employment application HERE: Please note that your submittal will not be reviewed unless all required items are received, including the application, cover letter, and resume.

The position will be open until November 21, 2025 or until filled. Please do not contact Sacramento Steps Forward directly. No phone calls or personal visits will be accommodated without an appointment. Staffing and recruiting agencies, please do not respond.

Sacramento Steps Forward is committed to the principles of being an equal opportunity employer in accordance with state and federal law. Sacramento Steps Forward organizational policies, practices, programs, activities and decisions regarding employment are not based on a person’s protected status or class, in accordance with applicable law.

Sacramento Steps Forward will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [email protected].