Senior Project Manager

Job Description and Duties

Under the administrative direction of the Information Technology Manager (ITM) II of the Business Application and Legal Services section within the Architected Services Division, the Information Technology Specialist III is a mastery level project management expert for the Legal Services system, an extremely critical and complex information technology (IT) system which is a key application to the legislative process and the Office of Legislative Counsel (OLC). This significant and complex role is responsible for the creation, development, maintenance, and continuous improvement of project efforts and tools used in conjunction with this legislative mission critical software application. The ITS III exercises overall direction of Legal Services projects by coordinating and monitoring project activities, participants, and stakeholders; plans, organizes, directs, and controls the activities of the team members, other LDC staff, and consultants to assist with operational services and project activities. The ITS III acts as project manager over Legal Services, providing solutions using industry standard technologies and robust tools. The ITS III directs project teams in the proposal and development of solutions, including analyzing publishing needs and requirements; researching and determining the feasibility of solutions, requirements gathering, system design and development, and unit integration and system testing, where even the smallest errors can compound and negatively affect dozens of other key legislative systems.

You will find additional information about the job in the .

Special Requirements

Do not include any confidential information on any documents you submit for a job vacancy, such as your STD. 678, resume, or school transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your social security number, birthdate, student identification number, driver license number (unless required), examination results, LEAP status, marital status, and age. (Note confidential information on the first page of the application submitted online through your CalCareers account will be redacted automatically upon submission.)

Employment Application (STD. 678):

Applicants must submit the required documents in order to be considered for this position. Failure to complete the STD 678 in its entirety may result in disqualification.

Statement of Qualifications (SOQ):

See "Required Application Package Documents" section below.

School Transcripts:

When using education to qualify, unofficial transcripts must be submitted. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. If selected for appointment, official transcripts will be required.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• 10+ years of IT experience, five years of which shall include performance of highly specialized work in a lead analyst/project manager capacity on highly complex or specialized IT systems or services.
• 5+ years of experience in relationship management, building strong relationships with customers, and providing the highest level of customer service; communicating effectively and professionally with customers, executive leadership, and internal teams.
• Strong organizational, time management, and interpersonal skills, with the capacity to handle sensitive and confidential matters effectively.
• Experience working with both technical and non-technical individuals both in gathering information and in communicating direction and status.
• Experience working with developers, analysts, and infrastructure teams in the delivery of IT projects.
• Experience managing multi-vendor projects, coordinating, and aligning across multiple contractors or service providers to ensure delivery of IT goods and services as established by contract terms and conditions.
• Ability to provide metrics on incident and service requests to support service level agreements.
• Ability to establish and maintain good working relationships with peers, managers, customers, and vendors that culminate in successfully meeting customers’ expectations for products and services.
• Ability to think tactically and strategically to provide IT solutions and services that meet the customers’ needs while aligning with the IT architecture of the LDC.
• Ability to listen, learn, understand, and apply new technologies to IT problems.
• Strong attention to detail and accuracy.
• Excellent oral and written communication skills, including ability to develop process documentation, prepare customer notifications, and create and deliver effective presentations.
• Demonstrated experience in team leadership to contribute to the success of high-performing teams while creating a service culture among staff to service both internal and external customers.
• Demonstrated ability to adapt to changing priorities and unexpected challenges while managing critical deadlines and resource allocation ensuring accurate and timely completion of requests.
• Demonstrated experience in developing project plans, managing teams and tasks reviewing quality of products and services, and resolving issues to ensure that service level objectives are met.
• Knowledge of the legislative business cycle and legislative calendar in order to avoid service interruptions impacting customers.

Benefits

All OLC employees are excluded from collective bargaining, and therefore, receive enhanced benefits, such as CoBen benefit allowance, employer paid life insurance, additional vacation/annual leave, and are not subject to State Disability Insurance payroll withholding. Additional information can be found on CalHR’s website under State Employee Benefits and Programs .

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• School Transcripts
• Statement of Qualifications -

  In order to be considered for this position, you must complete and submit the following Statement of Qualifications (SOQ). Response must be no longer than two (2) pages in length, single spaced, formatted in 12 pt Arial font, and one-inch margins.

  1. Describe how your work experience and education qualifies you for the role and responsibilities of this position based on the duty statement.
  2. Describe a complex project you have led to delivery. What made the project complex, and what was your role in driving the project's success?
     
  3. Describe your leadership style. How do you adapt it for teams of developers vs. analysts?
     
  4. Describe your experience working with executive leadership/stakeholders in the delivery of high-profile projects.