Staffing Specialist (Pasadena)

The Staffing Coordinator balances high-volume tasks with customer service responsibilities, ensuring compliance, accuracy, and responsiveness across all areas of responsibility. This role is central to maintaining member records, processing critical documentation, and supporting operational and financial functions.

Essential Functions

• Assign work assignments to equipment operators throughout Los Angeles and Orange County areas.
• Coordinate and monitor daily operations by receiving service requests, prioritizing assignments, and coordinating staffing resources efficiently.
• Maintain and update records; identify and follow up on missing or incomplete information.
• Maintain timely communication between field staff, supervisors, and external stakeholders.
• Keep accurate records of activities, schedules, and responses to support workflow and compliance.
• Support staff in drafting, emailing, and mailing various types of correspondence.
• Scan and organize documents; prepare and process receipts and official correspondence.
• Verify data accuracy and resolve discrepancies by reviewing documentation.
• Ensure proper file maintenance and periodically audit records for compliance with internal procedures.
• Provide excellent customer service by maintaining positive relationships and responding promptly to inquiries regarding transactions and procedures.
• Respond to phone and written inquiries; conduct research as needed to resolve issues.
• Follow up on pending items to ensure complete and accurate documentation.
• Plan, prioritize, and adjust workloads to meet deadlines and changing demands.
• Provide backup support to team members, assist with administrative duties, and contribute to departmental projects.
• Participate in internal and external audits as needed.
• Perform other duties as assigned.

Qualifications & Skills

• Strong attention to detail with accurate record-keeping and document management skills.
• Effective verbal and written communication skills, with the ability to follow instructions and present information clearly.
• Strong organizational and planning abilities; capable of prioritizing tasks and meeting deadlines in a fast-paced environment.
• Ability to manage multiple tasks simultaneously and adapt to changing priorities.
• Analytical skills with the ability to gather, review, and interpret information from multiple sources.
• Team-oriented mindset with the ability to work both independently and collaboratively.
• High level of professionalism, discretion, and confidentiality.
• Strong interpersonal skills with a commitment to providing excellent customer service.
• Ability to respond to inquiries in a respectful, helpful, and timely manner.
• Flexibility to work variable hours based on organizational needs.

Benefits:

Benefits include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

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