Customer Service Representative

Flag Solutions
Fullerton, CA
Customer Service / Admin Assistant

Position: CSR / Admin Assistant

Employer: Confidential Logistics Provider

Location: Fullerton area, CA

Department: Customer Service & Administration

Reports To: Customer Service Manager

Classification: Non-Exempt (Hourly)

Shift: 9:00 AM 5:00 PM, Mon Fri

Compensation: DOE + OT

1. Job Summary

Under general guidance, you'll support customer service and administrative functions to ensure accurate order processing, customer satisfaction, and timely billing.

2. Essential Duties & Responsibilities
  • Call Handling: Answer and direct incoming calls; respond to customer inquiries professionally.

  • Order Confirmation: Contact customers to confirm shipment details and verify charges.

  • CRM Management: Enter and update orders; maintain data accuracy.

  • Billing Support: Close out orders, generate and mail invoices.

  • Driver Coordination: Assist drivers with order instructions and paperwork.

3. Qualifications

Required:

  • HS diploma or GED.

  • 1+ year customer service or admin experience.

  • Proficient with CRM/order management systems.

  • Strong verbal communication and attention to detail.

  • Ability to handle multiple tasks and deadlines.

Preferred:

  • Experience in logistics or freight industry.

  • Basic billing or invoice processing knowledge.

4. Physical & Work Environment
  • Office environment; frequent phone and computer use.

  • Occasional light lifting (up to 20 lbs) and filing.

Posted 2025-08-07

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