Enrollment Case Manager
Title: Enrollment Case Manager (ECM)
Classification: Non-Exempt
Division: Health Services, Eastern Division
Department: Pennsylvania Independent Enrollment Broker
Reports To: Field Supervisor
Location: Allegheny County/Hybrid MUST LIVE INSIDE COUNTY APPLIED FOR
ON THE ROAD POSITION! Job Overview: The Enrollment Case Manager (ECM) conducts intake visits for waiver applicants, facilitating eligibility determination primarily in applicants’ residences. Travel is required within and occasionally beyond the assigned county. Responsibilities:
- Conduct in-home intake visits, assessments, and application support for waiver eligibility.
- Travel to applicants’ residences, including nursing facilities and shelters, ensuring documentation is complete and accurate.
- Follow up as needed to assist applicants in meeting eligibility requirements.
- Perform outreach and administrative tasks when not in the field.
- Provide unbiased program information, including waiver options and applicant rights.
- Develop relationships with community organizations, advocates, and service providers.
- Identify and escalate barriers to the enrollment process.
- Maintain professionalism and ethical standards, acting as a mandated reporter when necessary.
- Use Microsoft Office Suite, electronic documentation, and mobile technology for reporting and data entry.
- Attend required meetings, training, and team discussions.
Must meet one of the following:
- Bachelor’s degree with 12+ credits in sociology, psychology, social welfare, gerontology, or related fields, plus one year of experience in social work or case assessment; OR
- Two years of case work experience, including one year assessing individuals for institutional/community-based services.
- Equivalent experience/training may be considered.
- Strong organizational, communication, and interpersonal skills.
- Ability to manage schedules, multitask, and work independently.
- Familiarity with local healthcare networks and disability services.
- Experience with data entry and automated systems.
- Cultural sensitivity and inclusivity.
- Willingness to travel and occasional evening/weekend availability.
- Background check required; no affiliations with OLTL providers.
- Pay: $20.50/hr (Monolingual) | $21.50/hr (Bilingual - Spanish)
- Expenses & Mileage: Fully reimbursed
- Benefits: Health, Dental, Vision, and PTO after 120 probationary period
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
- Frequent Driving: Ability to drive to and from applicants’ residences and various field locations within and occasionally beyond the assigned county. This requires sitting for extended periods, maintaining alertness, and operating a vehicle safely.
- Mobility and Stamina: Ability to enter and exit a vehicle multiple times a day, walk short distances, and navigate a variety of environments (including private homes, nursing facilities, and shelters).
- Sitting/Standing: Ability to sit for prolonged periods while driving or completing documentation, and to stand during in-home visits and assessments.
- Handling and Dexterity: Frequent use of hands and fingers for operating a computer, mobile devices, and handling paperwork or documentation.
- Lifting: Ability to lift, carry, push, or pull objects such as a laptop, portable printer, or case files, typically weighing up to 25 pounds.
- Vision and Hearing: Sufficient vision for reading documents, screens, and driving; adequate hearing for communication in person and by phone.
- Communication: Clear verbal communication and adequate hearing for effective interaction with applicants, families, and team members.
- Work Environment Adaptability: Ability to work in a variety of settings, including private residences, facilities, and sometimes in less-than-ideal conditions (such as limited space, varying cleanliness, or environmental distractions).
- Weather and Environmental Exposure: Willingness and ability to travel and perform duties in various weather conditions and environments encountered during fieldwork.
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