Asst Front Office Manager

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HGV Now Offers Day One Team Member Benefits!

Come join the best team in all the land at The Palm Canyon Resort! Our 261-room resort sits in the beautiful Coachella Valley in the heart of Palm Springs. As part of the Hilton family, you will enjoy great benefits, a team that feels like family and a career that will inspire you.

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.

The overall objective and purpose of the Assistant Front Office Manager are to support the Guest Services Manager by leading the team in executing guest service-related responsibilities in order to build an outstanding experience for our guests.

MAIN RESPONSIBILITIES:

• Optimally handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest happiness. Alert management team of potential serious issues.
• Check-in arriving guests and check-out departing guests.
• Assist with adjustment in departmental policies and procedures.
• Communicate with all required internal departments.
• Ensure all pending arrival information is accurate.
• Perform property and room inspections.
• May be required to do other duties and special projects as assigned by your leader.

Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces' list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

Qualifications

What are we looking for?

• A minimum of one (1) year of experience in the customer service field is required.
• A minimum of six (6) months of supervisory experience in the customer service field required.
• Demonstrate leadership skills such as integrity, professionalism, and confidentiality
• A courteous and professional attitude when handling upset guests and difficult situations
• High school diploma or equivalent

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Proven track record to respond effectively to sensitive inquiries or complaints
• Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, etc.
• Interpersonal skills, high level of communication skills, ability to make decisions and lead others
• Understanding of how Housekeeping and Front Office work together

The hourly rate for this role is between $25.00 -$25.33 based on experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.