Concierge - Beverly Hills - Healthcare

About Us:

Located in the heart of Beverly Hills, CA, Serenity AG partners with an innovative mental health practice meticulously designed down to every detail to deliver the most amazing patient experience possible. The clinic specializes in treating treatment resistant depression. Everything we do is driven by our desire to offer the best in care and experience for our patients.

Our top-tier providers are the best in their field, our facility is designed for unparalleled comfort in every aspect, our Patient Advocate team is simply unmatched anywhere. Every patient has a personal Patient Advocate that will assist in every detail from scheduling, transportation, in-clinic amenities, and handle 100% of all paperwork related to insurance. Our patients have the luxury of focusing on their healing while we do the utmost to handle every other detail for them.

This is a hospitality-driven, patient-facing role that combines concierge-level service with clinical support in an elevated mental health setting.

Job Description:

We are seeking a dynamic and experienced professional to help deliver on our vision of redefining what it means to be a patient-centered practice. This role is ideal for someone with a background in hospitality, luxury service, or high-touch customer experience who is comfortable working in a clinical environment.

We are looking for a candidate who takes pride in providing the highest level of customer service when interacting with patients, presents professionally and has excellent communication skills. This role requires some computer skills, an eye for anticipating needs, and a tremendous attention to detail. The ideal candidate is an energetic individual who is dedicated, friendly, organized, reliable, an effective multitasker, and deeply customer-service oriented. This role includes a wide range of in-clinic administrative duties, patient interactions, and medical staff support. The candidate should be comfortable working one-on-one with a physician.

Responsibilities:

• Provide seamless arrival/departure experience for all patients starting from profile check, pre-arrival communications, treatment room inspection, meet and greet, in-room check in, personalized amenity requests, and individualized safety requirements.
• Seamlessly work alongside the clinical team to provide personalized care and ensure each patient feels like the only patient we serve.
• Responsible for creating an atmosphere that allows both the patients and the managing physician to have the best experience possible.
• Assist in managing day-to-day operations of the clinic to ensure exceptional experiences for our patients and provider staff.
• Prepare the patient rooms between patients. Maintain tidy and organized office space and patient rooms.
• Utilize necessary clinical skills to check vitals, testing, and assist in medical procedures.
• Handle any scanning and filing of paperwork.
• May assist with opening and secure closing of the clinic, patient communications, scheduling, coordinating patient care and intakes, collecting payments/copays, inventory management, and related duties.
• Responsible for prospectively identifying gaps in patient service or office flow and suggesting improvements.
• Assist with in-person medical treatments.
• Answering patient calls, emails, and voicemails
• Assist the authorization team in verifying insurance eligibility and benefits
• Assist with management of the inventory of clinical supplies.
• Handle any administrative errands which may include but is not limited to going to the post office, picking up office supplies, and processing mail deliveries.
• Rooming patients which may include pushing any patient in a wheelchair when applicable and necessary.

Requirements

• Previous experience in hospitality, luxury service, concierge, or patient experience roles is highly valued
• Exceptional emotional intelligence with a high degree of empathy
• Customer-service oriented with the ability to adapt/respond to different individuals
• Excellent personal presentation and interpersonal skills
• Flexible and adaptable to changing circumstances
• Efficient communication skills, including inbound/outbound phone calls and in-person communication with physicians
• Enjoys solving problems and presenting solutions to leadership
• Possesses a startup mentality and thrives in a fast-paced, evolving environment
• Proactive self-starter with strong accountability
• Maintains a strong work ethic in a highly collaborative environment
• Exceptional organizational skills, attention to detail, and ability to multitask
• Ability to sit, stand, and walk up to 8 hours per day and lift/carry up to 20 lbs
• Proficiency in working in our technology suite: Google Workspace, Chromebooks, MacBooks, mobile apps, etc.
• College degree in healthcare administration or business administration is a plus

Benefits

• Part-time or Full-time
• Paid holidays, vacation, and sick time
• Medical, Dental, Vision Insurance (full-time only)
• 401K Retirement savings plan with 6% match
• Employee Assistance Program
• Short Term Disability and Long Term Disability insurance
• Life Insurance
• Growth & Development opportunities